Associate - Account Management

Associate - Account Management

Location: Bangalore

Experience: 3–5 Years

About BrandStory Digital

• A leading digital marketing agency delivering end-to-end marketing solutions.
• Expertise in crafting impactful strategies for both B2B and B2C clients.
• Blend of creativity + data-driven execution to achieve measurable business outcomes.

Role Overview

• Position: Associate Account Manager
• Focus: Build and nurture strong client relationships while ensuring successful campaign/project delivery.
• Key Traits: Client-focused, strong communicator, strategic thinker, and effective collaborator.
• Responsibility: Act as the bridge between clients and internal teams to drive satisfaction, retention, and growth.

Key Responsibilities

1. Client Relationship Management

• Act as the primary point of contact for assigned clients.
• Ensure seamless communication, understanding, and alignment with client objectives.
• Build long-term positive relationships to retain and grow accounts.

2. Account Strategy & Delivery

• Understand client objectives, brand guidelines, and market positioning.
• Provide strategic recommendations that align with client goals.
• Manage multiple accounts, ensuring timely delivery of campaigns within scope and budget.

3. Campaign Coordination

• Work with creative, strategy, and digital teams to develop and execute impactful campaigns.
• Monitor timelines, deliverables, and KPIs to ensure smooth execution.
• Prepare and present campaign proposals, reports, and performance reviews.

4. Growth & Upselling

• Identify upsell and cross-sell opportunities for additional agency services.
• Support revenue growth by spotting client needs beyond the current scope.

5. Industry Awareness

• Stay updated on industry trends, competitor activities, and best practices.
• Proactively bring insights and ideas to clients for added value.

Key Requirements

• Bachelor’s degree in Marketing, Business Administration, Communications, or related field.
• 3 -- 5 years of experience as an Account Manager / Client Servicing Executive (agency environment preferred).
• Strong understanding of marketing, branding, digital campaigns, and media channels.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple projects under tight deadlines.
• Strong problem-solving skills with a proactive mindset.
• Proficiency in MS Office Suite / Google Workspace (project management tools like ClickUp, Trello, Asana are a plus).

What We Offer

• A dynamic, creative, and collaborative work environment.
• Opportunities to work with top brands across industries.
• Clear pathways for professional growth and skill development.