Assistant Retail Store Manager

The Assistant Retail Store Manager plays a key role in supporting the Store Manager in daily operations, delivering outstanding customer service, managing inventory and orders, overseeing grooming appointments, and ensuring a smooth omni-channel experience including in-store and online orders. The role involves leading by example, maintaining visual merchandising standards, and driving overall store performance.

Key Responsibilities:

Customer Service & Sales

• Provide exceptional customer service and build strong relationships with pet parents.
• Assist customers in selecting appropriate products and services.
• Address customer inquiries and resolve issues professionally and promptly.

Inventory Management

• Monitor stock levels and assist in timely ordering of inventory to ensure availability of key products.
• Coordinate with suppliers and internal teams for procurement and replenishment.
• Maintain accurate stock records and conduct periodic audits.

Visual Merchandising

• Ensure in-store displays are clean, organized, and aligned with brand standards.
• Rotate stock and update displays according to promotions or seasonal campaigns.

Grooming Spa Coordination

• Manage spa appointment schedules and ensure timely service delivery.
• Coordinate with groomers and communicate with customers about services and follow-ups.

Order Fulfillment

• Process home delivery and online orders accurately and efficiently.
• Ensure timely packing and dispatch of products to meet customer expectations.

Team Support & Training

• Support staff training and onboarding of new team members.
• Step into leadership in the Store Manager’s absence and motivate the team to achieve targets.

Requirements:

• 1–3 years of experience in retail or pet care industry (preferred).
• Strong communication and interpersonal skills.
• Passion for pets and understanding of pet products/services.
• Basic knowledge of inventory software and POS systems.
• Organizational skills and attention to detail.
• Ability to work flexible hours including weekends and holidays.

Benefits:

• Competitive salary and incentives
• Employee discounts on products and services
• Opportunities for career growth
• Positive and pet-friendly work environment