Assistant Reservations Manager

Company Description

The StayCationer is a leading vacation rental property management company with a proven track record of success. We provide end-to-end services including listing optimization, guest communication, meticulous cleaning, and 24/7 maintenance support. Our expertise ensures both guest satisfaction and property preservation. We are dedicated to maximizing rental income and minimizing the workload for homeowners, offering peace of mind through professional vacation rental management.

Role Description

This is a full-time on-site role for an Assistant Reservations Manager located in Delhi. The Assistant Reservations Manager will manage reservations, handle guest inquiries and bookings, maintain excellent customer service, and ensure optimized listing performance. Daily tasks include managing reservations systems, and collaborating with the sales team to maximize occupancy rates. The role also involves handling guest complaints and providing resolution to enhance guest satisfaction.

KRA's

• Reservations management
• Converting the reservation leads
• Cater to our B2B Clients
• Check reservations on OTA platforms
• Listing a property on OTA platforms
• Pricing update on OTA platforms

Qualifications

• Located in Delhi
• Good command over English language
• Proficiency in handling Reservations and OTA Platforms
• Knowledge about the hotel industry
• Strong Customer Service and Communication skills
• Experience in Sales and the ability to maximize occupancy rates
• Experience in Reservations department
• Excellent organizational and multitasking abilities
• Relevant experience or background in the hospitality or vacation rental industry
• Bachelor's degree in Hospitality Management, Business Administration, or related field