Assistant Officer, Specialist, Operations, Account Services, Corporate Banking, Technology and Operations

Business Function

Job Purpose

• Account services team is responsible for managing several types of corporate customer onboarding and static data maintenances in several systems
  

Key Requirements

Key Accountabilities

• Handling system maintenance for onboarding customers in corporate net baking system, Debit card system, collection system, Corporate UPI system etc
• Regulatory reporting & adherence to guidelines issued by RBI & other authorities
• Manage process risks & Management awareness of incidents
• Ensure systems are geared as per business requirements
• Ensures High level of employee engagement
• UAT for product enhancement & development in systems
  

Job Duties & Responsibilities

• Ensure timely and accurate delivery of customer onboarding and maintenance in online platforms
• Liaising with Product team/Branches/Risk team/Recon team/RM’s etc for Smooth operations
• Own the Customer Transaction end to end
• Open to work and perform in dynamic environment and under pressure situations, wherein individual skill combines with team's performance to determine the success of the unit
• Understanding & highlighting the risks in the process and work on process improvements
• Handling various internal & external audits independently and keeping the unit audit-ready at all points of time
• Ensure that the Team and self KPI’s and KRI’s are managed and maintained as per the unit’s expected standards
• Ensuring the transactions are done as per the processes and policies of the bank
• Capable of managing project level deliverables and targets
• Ensuring all reconciliations are performed in timely manner
  

Required Experience

• At least 3- 5 years’ experience in banking
• Self-motivated with good interpersonal and communication skills
• 2-3 years of Work Experience in handling the operations (retail and corporate)
• Should have handled Projects related to some kind of system implementation/migration
• Should have strong analytical & interpersonal skills
• Handling all types of customer complaints, enquiries and Queries
• Excellent Client / Customer management skills, business orientation
• Be capable of ensuring smooth transition without impacting customer deliverables, to manage processes and metrics on a day-to-day basis,
• Should possess proven track record in working on projects
  

Education / Preferred Qualifications

• Graduate / post-graduate with relevant work experience in working in the Corporate Account maintenance Unit
  

Technical Competencies

• Good knowledge of Finacle Version 10.2 and above
• Expert MS Excel capabilities/QlikView/Data 360
• Good Computer Skills
• Overview of systems used in Loan Operations
  

Core Competencies

• Process Management
• People Management
• Leadership Skills
• Strategizing and problem-solving skills
• en
  

Primary Location

Job

Schedule

Job Type

Job Posting