Assistant Manager

WNS Holdings

7 - 10 years

3 - 7 Lacs

Gurugram

Posted:1 month ago| Platform:

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Skills Required

service quality team management management skills customer service customer experience operations management project management customer management customer care business development customer retention sales customer support marketing crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled professional to join our team as an Assistant Manager in WNS Global Services Private Limited, located in the BPO/Call Centre industry. The ideal candidate will have 7-10 years of experience.

Roles and Responsibility

Manage and supervise a team of customer service representatives to achieve high levels of customer satisfaction.
Develop and implement process improvements to increase efficiency and productivity.
Analyze customer feedback and suggest changes to improve overall customer experience.
Collaborate with other departments to resolve issues and enhance service quality.
Train and coach new hires to ensure they meet performance expectations.
Monitor and report on key performance indicators to senior management.

Job Requirements

Proven experience in a customer-facing role with excellent communication skills.
Strong leadership and team management skills with the ability to motivate teams.
Excellent problem-solving and analytical skills with attention to detail.
Ability to work in a fast-paced environment and adapt to changing situations.
Strong knowledge of customer service principles and practices.
Experience with call centre software and technology is an asset.

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