Assistant Manager - WFM

• Manage the scheduling/forecasting process of the program.


• Create agent schedules, IDPs and make necessary adjustments as necessary.


• Acts as backup for the WF Manager.


• Manage employee information changes inside Verint WFO system


• Communicate effectively with internal and external customers


• Responsible for balancing staffing requirements with operational efficiencies and financial goals.


• Manage a team of 2-3 resources

Graduate. Minimun of 2 yrs in the current role

• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail


• Solid critical thinking, problem solving, and interpersonal skills


• Demonstrates ability to give and receive feedback with peers and business partners


• Ability to work independently with minimal supervision


• Must demonstrate sound arithmetic, analytical and problem solving ability.


• Ability to adapt to workload and multitask with attention to detail in a dynamic environment.


• Excellent verbal, written and comprehension skills


• Ability to manage both internal & external stakeholders