Assistant/ Manager - vessel ITV

Job Title: Assistant Manager/ Manager - Vessel IT

Position Summary:
The Vessel IT Manager is responsible for overseeing and managing IT operations for cargo container vessels, ensuring uninterrupted service, timely resolution of client escalations, and smooth functioning of onboard IT and communication systems. This role requires strong technical expertise, excellent communication skills, and the ability to coordinate with global teams and vendors.

Key Responsibilities:

Client & Team Management

• Act as the single point of contact for all client escalations and inquiries.
• Conduct weekly client meetings and submit detailed maintenance and performance reports.
• Provide knowledge transfer (KT) and training to new team members.
• Coordinate with vendors and service providers across India and other geo-locations.

Technical Support (Remote & Onboard)

• Provide remote technical assistance to vessels via email, chat, and calls.
• Support and configure vessel-specific navigation and operational applications such as ADP, BVS, Navtor, DNVGL, GT Email, Seamanger, ERB, TM Master, Ocean Learning.
• Manage Outlook and other essential onboard applications.

Server & Network Administration

• Configure and manage Windows Server 2012/2016/2019 including Active Directory, DHCP, WDS, Group Policy.
• Perform server disaster backup and restore operations, including migration projects.
• Configure and manage Hyper-V environments.
• Configure NAS drives and Promax VE installations.
• Set up and troubleshoot network and local printers, OT devices, and network resources.

Security & Monitoring

• Implement and monitor security tools such as Cybereason, ESET, Symantec antivirus, and configure ESET server/client antivirus.
• Manage and monitor systems using tools like Datto.

Satellite Communication Systems

• Configure and troubleshoot VSAT systems including Inmarsat, KVH, Navarino, and Marlink.

Procurement & Asset Management

• Manage IT equipment procurement, installation, and upgrades as per vessel requirements.
• Maintain inventory and ensure timely replacement or repair of faulty equipment.

Qualifications & Skills:

• Bachelor’s degree or diploma in IT, Computer Science, or related field.
• Proven experience in vessel IT support or maritime IT operations.
• Strong knowledge of server administration, networking, and satellite communication systems.
• Experience with IT security, monitoring tools, and backup solutions.
• Excellent English communication skills (written and verbal).
• Strong vendor coordination and project management abilities.
• Ability to work independently and under pressure in a time-critical environment.

Work Environment:

• Remote and on-site support for vessels, requiring flexible work hours.
• Coordination with multi-national teams across different time zones.

Job Type: Full-time

Pay: From ₹1,500,000.00 per year

Benefits:

• Health insurance

Application Question(s):

• Do you have proven experience in vessel IT support or maritime IT operations?
• Do you have strong knowledge of server administration, networking, and satellite communication systems?
• Do you have experience with IT security, monitoring tools, and backup solutions?

• What is your current salary & expectation?

Education:

• Bachelor's (Required)

Location:

• Andheri, Mumbai, Maharashtra (Required)

Work Location: In person