Assistant Manager - Training

As an Assistant involved in identifying and addressing employee and organizational development needs, your primary responsibility will be to ensure effective training programs are in place to help achieve desired business results. These training programs will cover various topics such as product knowledge, company philosophy, customer service, and leadership skills. Your role will involve conducting needs assessments, designing and developing training programs, and facilitating the delivery of both custom and corporate training programs. It will also be essential for you to measure the effectiveness of training to ensure a return on investment. To qualify for this role, you should have a 2-year degree from an accredited university in fields like Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, along with at least 1 year of experience in the human resources or a related professional area. Alternatively, a 4-year bachelor's degree in the mentioned fields, along with being a certified trainer, is also acceptable, even with no prior work experience. Your core work activities will include assisting in administering employee training programs by promoting and informing employees about all training programs, displaying leadership in guest hospitality, identifying behaviors that contribute to service excellence, and ensuring ongoing training to meet guest expectations. You will also be responsible for evaluating the effectiveness of training programs by monitoring enrollment and attendance, assessing progress of participants, and reviewing data to identify areas of improvement. Furthermore, you will assist in developing training program plans and budgets by identifying performance gaps, making necessary adjustments to training methodologies, and aligning training programs with key business indicators. Additionally, you will be involved in managing training budgets by assisting in the development of the training budget, aligning the budget with financial goals, controlling departmental expenses, and utilizing the P-card to monitor expenditures. Marriott International is an equal opportunity employer that values diversity and fosters an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.,