Assistant Manager TA in Technical Assistance

Job Description

JOB DESCRIPTION COMPANY PROFILE: SACMI is an international group, world leader in the supply of advanced technologies for the Ceramics, Plastics, Food & Beverage, Packaging and Advanced Materials sectors. Its continuous investments in Research & Development - over 150 million euros invested in 3 years - allow SACMI to offer the market the best state of the art technologies, working alongside the customer to develop increasingly efficient, competitive and sustainable products and processes. Sacmi Engineering India is a subsidiary of the SACMI Group. Its operation as a branch office started in 2001 from Navi Mumbai and now have offices at Sanand, Morbi & New Delhi. Sacmi India, engaged in the manufacturing of ceramic machinery, distribution of spare parts and the provision of technical services in the field of ceramic and packaging machines. Website: www.sacmi.com JOB TITLE: Assistant Manager TA LOCATION: Morbi, Gujarat REPORTING TO: Manager – TA – Morbi JOB ROLE: We are seeking a highly motivated and innovative Assistant Manager – Technical Assistance to support and enhance the efficiency of our technical operations. The ideal candidate will have a strong engineering background, leadership, excellent analytical skills and a proactive approach to problem-solving. This role is pivotal in optimizing our service delivery, strengthening customer satisfaction and promoting technical excellence across our operations. KEY AREAS OF RESPONSIBILITY: Drive, supervise and implement robust technical standards, systems and operational processes. Escalate and resolve critical technical issues in a prompt and efficient manner. Conduct market surveys on machine performance, identify and analyze technical issues, compile data and communicate findings to the HQ in Italy. Coordinate effectively with cross-functional departments such as Spare Parts and Accounts. Manage toolboxes, FOC (Free of Cost) materials and coordinate the FOC list with the Spare Parts department. Analyze customer complaints and collaborate with the Sales team to enhance customer offerings and solutions. Perform regular customer visits to build rapport and gauge satisfaction levels. AGE: 28 onwards EXPERIENCE: 8 years and above EDUCATIONAL QUALIFICATIONS: Essential : BE in Mechanical, Automobile, Electrical or Electronics (B.E./B.Tech). Desirable : (B.E./B.Tech). Show more Show less