Assistant Manager - Strategic Account Sales

Ways of Working - Office / Field: Employees are expected to work from the office on all days out of their respective base locations.

About the Team -

Swiggy Dineout is building India’s largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21000 restaurants in 34 cities and growing. We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore restaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app. We are on a mission to change the way India dines out. If you are a foodie and equally passionate to redefine the experience of dining out, join our team to be a part of the Swiggy ride

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Role Summary

-The role holder is expected to oversee the onboarding and account management activities of the team on the ground regularly. Meet top accounts consistently to understand partner mindset, investment appetite, growth goals to grow the business. Resolve queries and objections posed by the partners and support the front line in meeting their targets. Review Team performance periodically, provide inputs and timely feedback for course correction

Responsibilities

Account & Partner Relationship Management

• Discuss the P & L of the top restaurant partners to enable them see performance opportunities/misses; analyze revenue expectations and investment capability
• Structure the commercial understanding between the account and Swiggy for existing and new accounts and propose revisions/changes seasonally or when agreed upon
• Articulate insights that can help partners in taking necessary corrective actions for growth by activating the right growth metrics/levers
• Meet the competitor's top accounts to gather insights on competitor actions and propose counter measure

Data Interpretation & Performance Management

• Track Daily Salesmate / Physical Meetings done by each sales
• POCTrack Weekly performance of Account Growth / Degrowth at portfolio /city level and RCA the reasons of it
• Tack performance of Low Counter Share Outlets on the platform & Build plans along with sales poc to grow them to desired levels
• Track Daily Performance wrt key metrics such as Ads RPO for their accounts

Interaction with Stakeholders

• Intera

  ct with partner

  support (discount change, Restaurant Display pag

  e etc.), sales op

  erations (competition comparison data, or any ongoing festival data e

  tc.) and finan

  ce team ( reconciliation of payouts, queries on GST etc, amount not credited to partner accounts etc)

Functional Competencies

• Understand Dine Out offerings and gain clarity of growth levers
• Knowledge of basic metrics such as operating hours of restaurants , ADs revenue per order (Ads RPO) , Commission Revenue per order and its constituents such as Average Order Value (AOV)
• Knowledge of the partner app features and userinterface.
• Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate
• Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts , denial rates, supply metrics vs c

  ompetition

Desir

Good working knowledge and experience of e-commerce activities and all online marketing channels

Confident, Pleasing, and a go-getter personalityEffective communication skills

Attitude & Aptitude for SalesShould be a team player, working alongside people from all walks of life.

Analytical, good Excel skills.The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedulesLeadership and Influencing skills: Identify, build, and use a wide network of contacts with people at all levels, internally and externally.