Assistant Manager Service

Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.
Main Job Tasks and Responsibilities

• develop and implement customer service policies and procedures
• define and communicate customer service standards
• review and assess customer service contracts
• oversee the achievement and maintenance of agreed customer service levels and standards
• direct the daily operations of the customer service team
• plan, prioritize and delegate work tasks to ensure proper functioning of the department
• ensure the necessary resources and tools are available for quality customer service delivery
• review customer complaints
• track customer complaint resolution
• handle complex and escalated customer service issues
• monitor accuracy of reporting and data base information
• analyze relevant data to determine customer service outputs
• identify and implement strategies to improve quality of service, productivity and profitability
• liaise with company management to support and implement growth strategies
• co-ordinate and manage customer service projects and initiatives
• ensure budget requirements are met
• evaluate and performance manage staff
• identify and address staff training and coaching needs

Key Competencies

• communication skills
• customer service focus
• supervisory skills
• problem analysis and problem-solving
• decision-making
• planning and organizing
• initiative
• flexibility
• presentation skills
• stress tolerance

Requirements

Education and Experience

• relevant bachelor's degree
• Service experience – 5 years in relevant industry
• in-depth knowledge of customer service principles and practices
• proficiency in MS Office applications, CRM
• product knowledge

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Undri, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Home Appliance Service: 5 years (Required)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person