Assistant Manager Quality

Greetings from Infosys BPM Ltd.,

Job Role: Assistant Manager Quality

Work Location: Mangaluru, Karnataka (work from office)

Education Qualification: Full-time graduation / Post graduation

Experience required: At least 6 years of experience in Quality Assurance and Process Improvements

• Good experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems.
• Good working knowledge of Quality Control methodologies
• Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies
• Experience on Quality Assurance practices leading Stable and predictable process performance
• Experience in leveraging & proven expertise in replicating key best practices and standards, realizing cross industry synergies.
• Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team
• Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes
• Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs.
• Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits.
• Ability to analyze complex data and share key process and business inferences/insights with the leadership team
• Ability to project manage complex change initiatives by partnering with clients
• Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives.
• Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis
• Strong communication skills.

Regards,

Infosys BPM Talent Acquisition Team