Assistant Manager Quality

As a professional in this role, you will be responsible for maintaining Brand Uniformity & VAC Quality Assurance by ensuring global consistency in the look and feel of Visa Application Centers (VACs). Your key result area (KRA) will involve upholding the standards set to create a uniform brand image across all centers. Additionally, you will play a crucial role in Global Process Standardization by developing and enforcing best practices for VAC operations. Your focus will be on driving efficiency and compliance through the implementation of standardized processes worldwide. Quality Audits & Compliance will be a significant aspect of your responsibilities. You will conduct regular audits to guarantee that all VACs adhere to the global quality standards set by the organization. Your attention to detail and thorough audits will contribute to the maintenance of high-quality services. To enhance the overall Customer Experience, you will be tasked with implementing innovative solutions and feedback mechanisms at VACs. Your goal will be to elevate the experience of customers visiting the centers by identifying areas for improvement and implementing enhancements. Stakeholder Coordination & Training will form another essential part of your role. You will be required to collaborate with internal teams and conduct training programs to ensure that all stakeholders are aligned with the quality standards and operational processes in place. In summary, this role demands a high level of attention to detail, a commitment to quality assurance, a focus on customer experience enhancement, and effective coordination with internal stakeholders to drive operational excellence across Visa Application Centers globally.,