Only Female Candidates Apply Roles and Responsibilities Greet visitors and clients professionally, ensuring a warm welcome. Manage front desk operations, including handling incoming calls, emails, and mail. Provide administrative support to the team by performing tasks such as data entry, filing documents, and preparing reports. Maintain accurate records of visitor interactions, appointments, and meetings. Assist with office coordination activities like scheduling meetings and managing calendars. Desired Candidate Profile 0-1 year of experience in administration work or related field (front desk management). Excellent communication skills with ability to handle guest queries effectively. Proficiency in MS Office applications (Word, Excel) for document preparation and presentation. Strong organizational skills with attention to detail for maintaining accuracy in record-keeping.
Role & responsibilities Storage Administration Manage, configure, and maintain Dell EMC Isilon and PowerScale clusters used for scalable file share environments. Support Pure Storage FlashArrays for application and MSSQL workloads in a Hyper-V environment. Maintain and administer Cisco MDS SAN switches , including zoning and fabric connectivity to EMC SAN (VMAX) arrays for physical host integration. Monitor storage health and usage using InsightIQ , Superna Eyeglass (for auditing and DR), and ESRS for proactive alerts and device support. DR and Replication Administer SyncIQ policies for FileShare DR replication between DC and DR sites. Ensure DFS namespace availability for user access to distributed shares. Validate and verify replication integrity and failover readiness. Backup Administration Administer and troubleshoot Rubrik backup jobs for on-prem and Azure VMs . Coordinate restore requests and ensure RPO/RTO compliance. Assist in backup scheduling, storage tiering, and archival optimization. Azure Administration Manage Azure storage accounts, VM backups, managed disks, and recovery services vaults. Perform routine VM health checks, storage optimization, and backup troubleshooting in Azure. Performance, Optimization & Documentation Identify and resolve performance bottlenecks on Isilon, Pure, and VMAX arrays. Provide input to capacity planning reports and monitor metrics to anticipate growth. Maintain detailed SOPs and configuration documents. Work with DBAs and Application teams for architecture and provisioning requests. Support SAN firmware upgrades and assist in array migrations with minimal downtime. Preferred candidate profile Qualifications: Strong experience in EMC Isilon & PowerScale, including DR with SyncIQ, and operational monitoring via InsightIQ and Superna Eyeglass. Experience managing Pure Storage arrays with solid knowledge of FlashArray operations. Working knowledge of Cisco SAN fabrics, including zoning and port diagnostics. Competency in Azure administration, especially VM and storage backup management. Good understanding of automation/scripting (PowerShell, CLI, or REST APIs). Proficiency in DFS, Windows File Services, and Active Directory-integrated permissions. Experience with backup & restore workflows using Rubrik or similar tools. Familiarity with ITSM tools like Ivanti and CMDB management. Soft Skills & Other Requirements Strong verbal and written communication skills. Willingness to work in 24x7 shift rotation and respond to on-call emergencies. Ability to work collaboratively with cross-functional teams (Infra, DBA, Cloud, App). Proactive and detail-oriented mindset with an emphasis on documentation and root cause analysis. Primary Skills: Dell EMC Isilon & PowerScale (SyncIQ, InsightIQ, Superna Eyeglass, DFS) Pure Storage (FlashArray for app and MSSQL workloads) Azure Administration (Storage, Backup, VMs, Disks) Backup Admin for Rubrik
The impact you will make The Customer Success Manager (CSM) is responsible for managing assigned Customers and supporting all aspects of Customer management activities. This role is accountable for Customer satisfaction and value realization as measured by Gross and Net revenue targets, contract renewal and referrals for expansion opportunities. The CSM will collaborate with other colleagues from Customer Success, Sales, Support, Implementation, Product Management, Development and Marketing, as appropriate to serve the needs of their customers. What you will do Must be well-versed in the details of all levels and functions within the full scope of Revenue Cycle of US Healthcare Maintain accurate and up-to-date customer records and documentation Ensure all interactions are documented in the customer relationship management (CRM) system Manage all renewals, maintain accurate listings of contract expiration dates, and handle notification requirements Identify growth opportunities within assigned client base Secure and increase references, fostering a high response rate and positive KLAS and Net Promoter survey scores.Secure and increase references Ensure client satisfaction, to include owning communication of value realization, as well as by managing and setting customer expectations, through proactive outreach Serve as an internal escalation point for issues regarding a customers contract, invoices and account receivable Adoption and utilization of resources provided to pro-actively monitor and manage customer outcomes and success to include: Gainsight Salesforce Identify risk to existing customer and Internally document risk mitigation plans for assigned accounts Ability to play a key role in customer satisfaction and performance Accept responsibility/accountability for responding to all assigned customer issues and tasks.Takes full responsibility for the account in customer satisfaction, communication, and when needed, escalation Assure satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback Identify opportunities for operational and process improvements related to the utilization and integration Conduct business reviews with quarterly or annual frequency depending on client and monthly pulse checks Manage escalations from assigned customers What you will bring Bachelor’s degree 4+ years of relevant work experience in Account Management or Customer Success Experience using Gainsight Experience in healthcare industry Previous sales experience and leadership LMS Tools Open to work in 24X7 environment
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