Only Female Candidates Apply Roles and Responsibilities Greet visitors and clients professionally, ensuring a warm welcome. Manage front desk operations, including handling incoming calls, emails, and mail. Provide administrative support to the team by performing tasks such as data entry, filing documents, and preparing reports. Maintain accurate records of visitor interactions, appointments, and meetings. Assist with office coordination activities like scheduling meetings and managing calendars. Desired Candidate Profile 0-1 year of experience in administration work or related field (front desk management). Excellent communication skills with ability to handle guest queries effectively. Proficiency in MS Office applications (Word, Excel) for document preparation and presentation. Strong organizational skills with attention to detail for maintaining accuracy in record-keeping.
Role & responsibilities Storage Administration Manage, configure, and maintain Dell EMC Isilon and PowerScale clusters used for scalable file share environments. Support Pure Storage FlashArrays for application and MSSQL workloads in a Hyper-V environment. Maintain and administer Cisco MDS SAN switches , including zoning and fabric connectivity to EMC SAN (VMAX) arrays for physical host integration. Monitor storage health and usage using InsightIQ , Superna Eyeglass (for auditing and DR), and ESRS for proactive alerts and device support. DR and Replication Administer SyncIQ policies for FileShare DR replication between DC and DR sites. Ensure DFS namespace availability for user access to distributed shares. Validate and verify replication integrity and failover readiness. Backup Administration Administer and troubleshoot Rubrik backup jobs for on-prem and Azure VMs . Coordinate restore requests and ensure RPO/RTO compliance. Assist in backup scheduling, storage tiering, and archival optimization. Azure Administration Manage Azure storage accounts, VM backups, managed disks, and recovery services vaults. Perform routine VM health checks, storage optimization, and backup troubleshooting in Azure. Performance, Optimization & Documentation Identify and resolve performance bottlenecks on Isilon, Pure, and VMAX arrays. Provide input to capacity planning reports and monitor metrics to anticipate growth. Maintain detailed SOPs and configuration documents. Work with DBAs and Application teams for architecture and provisioning requests. Support SAN firmware upgrades and assist in array migrations with minimal downtime. Preferred candidate profile Qualifications: Strong experience in EMC Isilon & PowerScale, including DR with SyncIQ, and operational monitoring via InsightIQ and Superna Eyeglass. Experience managing Pure Storage arrays with solid knowledge of FlashArray operations. Working knowledge of Cisco SAN fabrics, including zoning and port diagnostics. Competency in Azure administration, especially VM and storage backup management. Good understanding of automation/scripting (PowerShell, CLI, or REST APIs). Proficiency in DFS, Windows File Services, and Active Directory-integrated permissions. Experience with backup & restore workflows using Rubrik or similar tools. Familiarity with ITSM tools like Ivanti and CMDB management. Soft Skills & Other Requirements Strong verbal and written communication skills. Willingness to work in 24x7 shift rotation and respond to on-call emergencies. Ability to work collaboratively with cross-functional teams (Infra, DBA, Cloud, App). Proactive and detail-oriented mindset with an emphasis on documentation and root cause analysis. Primary Skills: Dell EMC Isilon & PowerScale (SyncIQ, InsightIQ, Superna Eyeglass, DFS) Pure Storage (FlashArray for app and MSSQL workloads) Azure Administration (Storage, Backup, VMs, Disks) Backup Admin for Rubrik
The impact you will make The Customer Success Manager (CSM) is responsible for managing assigned Customers and supporting all aspects of Customer management activities. This role is accountable for Customer satisfaction and value realization as measured by Gross and Net revenue targets, contract renewal and referrals for expansion opportunities. The CSM will collaborate with other colleagues from Customer Success, Sales, Support, Implementation, Product Management, Development and Marketing, as appropriate to serve the needs of their customers. What you will do Must be well-versed in the details of all levels and functions within the full scope of Revenue Cycle of US Healthcare Maintain accurate and up-to-date customer records and documentation Ensure all interactions are documented in the customer relationship management (CRM) system Manage all renewals, maintain accurate listings of contract expiration dates, and handle notification requirements Identify growth opportunities within assigned client base Secure and increase references, fostering a high response rate and positive KLAS and Net Promoter survey scores.Secure and increase references Ensure client satisfaction, to include owning communication of value realization, as well as by managing and setting customer expectations, through proactive outreach Serve as an internal escalation point for issues regarding a customers contract, invoices and account receivable Adoption and utilization of resources provided to pro-actively monitor and manage customer outcomes and success to include: Gainsight Salesforce Identify risk to existing customer and Internally document risk mitigation plans for assigned accounts Ability to play a key role in customer satisfaction and performance Accept responsibility/accountability for responding to all assigned customer issues and tasks.Takes full responsibility for the account in customer satisfaction, communication, and when needed, escalation Assure satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback Identify opportunities for operational and process improvements related to the utilization and integration Conduct business reviews with quarterly or annual frequency depending on client and monthly pulse checks Manage escalations from assigned customers What you will bring Bachelor’s degree 4+ years of relevant work experience in Account Management or Customer Success Experience using Gainsight Experience in healthcare industry Previous sales experience and leadership LMS Tools Open to work in 24X7 environment
About the Role The impact you will make An Assistant Manager is responsible for managing the workflow and training new hires on how they can best serve customers and colleagues. Create schedules that keep everyone busy with deadlines to prevent gaps or downtime while giving direction and feedback about what needs improvement. What you will do Manage and track the productivity of the team and ensure the health of the client's Accounts Receivable. Efficiently and effectively providing management, oversight, and assurance that clients' cash collections and AR is in good standing and communication with clients is timely and proactive. Delivers timely required reports; initiates and communicates the resolution of issues, such as payor denial trends, collections accounts, etc. Stay current with the companys policies and procedures regarding AR activity such as reviewing month-end reports and identifying trends What you will bring Minimum a Graduate in any field of their choice. Ability to work in night shift ( 6 PM to 3 AM IST) Excellent People Management Skills. Excellent AR & denial resolution knowledge. Drives and monitors high-performance standards and service guarantees. Travel required: None. What we would like to see Graduate/ post-graduate with at least 1-year experience in medical collections in a team lead or supervisory role. Must be well-versed in the details of all levels and functions within the full scope of the Revenue Cycle of US Healthcare. Strong written, oral, and interpersonal communication skills. Strong leadership and ability to delegate and provide direction. Extremely flexible – quickly shifts from/to clients and projects as the needs arise with efficient hands-offs to others. Extensive knowledge of the use of email, search engines, Internet; ability to effectively use payer websites; knowledge and use of Microsoft Products: Outlook, Word, Excel. Should easily learn and adapt to various billing systems. Ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
The impact you will make Ensure that FinThrive's values of being Customer-Centric, Agile, Reliable, and Engaged are consistently upheld Will evaluate the needs of the company and its clients, sift through comprehensive information, and analyze it to identify trends or opportunities for improvement. What you will do Take charge of leading and managing the quality team by providing essential guidance, training, and performance assessments. Make sure that the team follows all company policies and procedures. Encourage team members to reach their individual and team performance objectives. Oversee daily audits to ensure compliance with federal, state, and payer-specific requirements, including CMS regulations, ICD-10 coding standards, and DRG-based reimbursement methodologies. Prepare detailed reports on findings from audits and data reviews, including identifying patterns of errors, and areas of concern. Assist in the implementation of corrective actions and quality improvement initiatives to optimize revenue cycle performance and improve the accuracy of the projects. Build and maintain positive relationships with clients, insurance companies, and other stakeholders. Strive for high levels of client satisfaction through effective communication and problem-solving. Ensure compliance with healthcare regulations, company policies, and industry standards. Prepare and deliver regular performance reports to senior management. What you will bring A degree in any discipline is required. A year of hands-on people manager experience in accounts receivable quality in the US healthcare field. Comprehensive knowledge of accounts receivable procedures and billing practices in healthcare. Well-versed in the insurance claim submission and reimbursement processes for Medicare, Medicaid, and commercial insurance. Familiar with electronic medical records (EMR) and billing systems like Epic, Cerner, and Meditech. Ability to work in both night shifts (5:00 PM to 2:00 AM and 8:00 PM to 5:00 AM IST) Travel required: None What we would like to see Outstanding analytical and problem-solving skills. Skilled at prioritizing and managing multiple tasks in a busy environment. Proficient in Microsoft Office Suite, including Excel, Word, and Outlook. Excellent communication and interpersonal skills, both written and verbal. Willing to work in a round-the-clock environment.
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