Assistant Manager - Operations

Role Overview: As an Assistant Manager Ops at WNS (Holdings) Limited, you will play a key role in conducting process training and ensuring that client deliverables are achieved. Your responsibilities will include proactively managing and enhancing team performance based on SLA, managing attendance rostering and leave, timely escalation of people issues, identifying training needs, and conducting process training for team members. Additionally, you will guide, coach, and mentor staff, build relationships within the team, focus on people development, and maintain discipline within the team. Implementing corrective actions as necessary to meet client requirements will also be part of your duties. Key Responsibilities: - Conduct process training for team members - Ensure client deliverables are achieved - Proactively manage and enhance team performance based on SLA - Manage attendance rostering and leave - Timely escalation of people issues - Identify soft skills and training needs - Guide, coach, and mentor staff - Build relationships within the team - Focus on people development - Maintain discipline within the team - Implement corrective actions as required to meet client requirements Qualifications Required: - Graduate - Logistics Process Knowledge preferable (Note: The additional details of the company were not explicitly mentioned in the provided job description) Role Overview: As an Assistant Manager Ops at WNS (Holdings) Limited, you will play a key role in conducting process training and ensuring that client deliverables are achieved. Your responsibilities will include proactively managing and enhancing team performance based on SLA, managing attendance rostering and leave, timely escalation of people issues, identifying training needs, and conducting process training for team members. Additionally, you will guide, coach, and mentor staff, build relationships within the team, focus on people development, and maintain discipline within the team. Implementing corrective actions as necessary to meet client requirements will also be part of your duties. Key Responsibilities: - Conduct process training for team members - Ensure client deliverables are achieved - Proactively manage and enhance team performance based on SLA - Manage attendance rostering and leave - Timely escalation of people issues - Identify soft skills and training needs - Guide, coach, and mentor staff - Build relationships within the team - Focus on people development - Maintain discipline within the team - Implement corrective actions as required to meet client requirements Qualifications Required: - Graduate - Logistics Process Knowledge preferable (Note: The additional details of the company were not explicitly mentioned in the provided job description)