Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in mumbai metropolitan region
>
Firstsource
>
Assistant Manager - Operations

Assistant Manager - Operations

Firstsource

7 - 10 years

0 Lacs

mumbai metropolitan region

Posted:1 day ago| Platform:

Apply

Skills Required

healthcare technology cutting data analytics reports drive metrics workflow monitoring training reporting strategies support logical mentoring coaching flexibility

Work Mode

On-site

Job Type

Full Time

Job Description

Company Profile

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Position Definition

Role & Responsibilities:

Supervise and lead a group of Team Leads and associates to meet all SLA’s relative to any and all functions in the Department
Maintain daily, weekly and monthly production reports
Drive customer experience metrics
Meet all key SLAs and KPIs
Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects
Provide recommendations for strategies and process improvements to add value to teams and clients
Coordinate with other internal support teams to ensure seamless production by the operations team

Experience

- 7 to 10 years experience (Telecom domain experience mandatory)

Knowledge And Skills

Good Analytical and Logical Skills
Good knowledge of MS Office
Team Leading Skills
Mentoring and motivating skills.
Coaching and feedback skills.
Positive attitude
Flexibility to work in shifts
Confident
Energetic and Enthusiastic

⚠️

Disclaimer:

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

More Jobs at Firstsource

Back Office Executive

Bengaluru

Experience: Not specified

INR 1 - 3 Lacs

Non Voice Process Executive

Mumbai Suburbs, Goregaon

Experience: Not specified

INR 1 - 2 Lacs

Non Voice Executive

Mumbai, Mumbai Suburban, Goregaon

1 - 2 yrs

INR 1 - 2 Lacs

Assistant Manager - Human Resources

Mumbai Metropolitan Region

5 - 8 yrs

Salary: Not disclosed

Hiring For International chat support executive

Bengaluru

1 - 3 yrs

INR 1 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Firstsource

Business Process Outsourcing (BPO)

Mumbai

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Assistant Manager - Operations