Home
>
Jobs in Navi Mumbai
>
Hexaware Technologies
>
Assistant Manager Operations - Customer Service

Assistant Manager Operations - Customer Service

Hexaware Technologies

7 - 12 years

5 - 6 Lacs

Navi Mumbai

Posted:3 months ago| Platform:

Apply

Skills Required

Assistant Manager Voice process Customer Service Escalations SLA Management Attrition Control RCA KPI people management MIS Service Delivery Management Shrinkage

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Candidate, Greetings from Hexaware - BPS! We are hiring for Assistant Manager Operations - Customer Service - Inbound Process. Location - Ghansoli, Navi Mumbai Role Description: Graduate with minimum of 7 to 10 year of work experience in Voice Process from premium contact centre. In-depth understanding of Operations Metric, People Practices (score calculations, parameter ratings, attrition calculation, situation handling etc.). Customer service oriented. Should have prior knowledge of customer care processes and Techniques. Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc Provide quick and effective resolution to the customer's queries Willing to work in rotational shifts (Night shift as and when required) Interested, Please share your updated resume at matildad@hexaware.com /Whatsapp - 9082299130

More Jobs at Hexaware Technologies

Walkin Drive_ Data Scientist (GENAI)_12th April 25_ Noida Location

Noida

4 - 9 yrs

INR 6 - 16 Lacs

Inbound Customer Service

Navi Mumbai, Panvel, Thane

Experience: Not specified

INR 1 - 2 Lacs

International Voice Process Executive - Mid Shift

Chennai

Experience: Not specified

INR 2 - 3 Lacs

GenAI with Data Science, AI, and Analytics - Senior Professional

Chennai, Pune

10 - 17 yrs

INR 35 - 70 Lacs

GEN AI Data Sciencetist

Chennai, Pune, Bengaluru

5 - 10 yrs

INR 13 - 20 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Assistant Manager Interview Now

My Connections Hexaware Technologies

Download Chrome Extension (See your connection in the Hexaware Technologies )

Download Now

Hexaware Technologies

www.hexaware.com

IT Services and IT Consulting

Navi Mumbai Maharashtra

10001 Employees

513 Jobs

Key People

R Srikrishna

CEO
Hiten D. Tuli

CFO
Rohan A. Sinha

Chief Operating Officer
Rishi J. Shukla

Chief Technology Officer

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Assistant Manager Operations - Customer Service

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Hexaware Technologies

Mock Interview

Download Chrome Extension (See your connection in the Hexaware Technologies )

RecommendedJobs for You

Assistant Manager Operations - Customer Service

Mega Walk -In (Sat)10th May ITechnical Support Voice

Domestic Bpo voice process - 12th Pass || Marathi & Hindi @Thane

Etraveli is hiring freshers For Backoffice| Travel Process

Bpo Voice Process || HSC Pass || icici process

Non Voice Executive (Night Shift Only)

Order Management

Technical Support @Hyderabad/Gaming Process

Ticketing Executive

Walkin| Customer Support-Inbound Process| Naukri| Noida

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Upskill and Grow with AI

Personal Settings

Assistant Manager Operations - Customer Service

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Hexaware Technologies