Assistant Manager/ Manager/ Senior Manager - Client Servicing

CoverWallet

2 - 7 years

4 - 9 Lacs

gurugram

Posted:None| Platform:

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Skills Required

senior manager client servicing reinsurance data management tpa jsp reconciliation support services operations analytics client management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Qualification Graduate /Postgraduate Experience - 2-7 years of work experience Job Dimensions (role and responsibilities): Co-ordinate the overall end-to-end service delivery for clients as per agreed standards
Support Client Relationship Managers to handle renewal, retention, and growth of existing accounts as needed
Onsite claim support services include the following: Collection & scrutiny of reimbursement claim documents at client site Intimation to employees for any deficiency in reimbursement claim documentation
Be the first point of contact to employees for operational queries
Ensuring smooth cashless process for employees using TPA infrastructure Supporting employee with information and process for all planned hospitalizations Proactively ensure all claim metrics are within agreed parameters
Endorsement-related support services include: Collection & dispatch of endorsements for data changes as the need arises
Compilation of member data changes required to be sent to the insurer
Employee data reconciliation and maintain master data files
Benefits technology related support including all client on-boarding and maintenance activities
Other support including but not restricted to renewal register maintenance, income related entries, client file management as indicated from time to time
Key Performance Indicators: Candidate will support the client management teams in all transactional activities relating to services delivery for allocated clients
These would include support related to managing endorsements, on-site and off-site claim support processes for specific clients, benefit technology related client onboarding and management
There will however be no direct revenue accountability for this role Skills and Demeanour: Effective communication and presentation skills Solid understanding of the benefits insurance market operations in India A mind-set clearly oriented towards client service, process oriented with a strong attention to detail and excellent data management abilities
Willingness to work at client site if required for specific clients
A great teammate and collaborative Ability to nurture positive relationships at an operational level with clients and insurers

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