Assistant Manager Learning & Development L&D

Gallagher Service Center (GSC)

6 - 11 years

11 - 14 Lacs

pune

Posted:7 hours ago| Platform:

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Skills Required

process training classroom training behavioural training learning and development training management training team handling communication training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Conduct Insurance Domain training for new hires.
Deliver inhouse TTT sessions for identified trainers.
Facilitate Systems Training, Workflow Training, and Business Training workshops for learning continuity.
Build and manage the Process Trainer Pool.
Conduct need-based training such as Induction, behavioral training for PA/SPA, culture training, and ad-hoc sessions.

Identify and confirm selection of process trainers.
Review and finalize training plans with trainers/Sr. Trainers.
Observe process trainings for flagged batches and share observations.
Conduct monthly catch-ups with process trainers to address challenges.
Highlight red flags (poor performers, slow learners, trainer issues) to stakeholders.
Maintain timely and accurate reports on process trainings.
Collaborate with Ops Quality teams for learning sustenance.
Ensure timely Knowledge checks and score sharing.
Conduct orientation sessions on L&D policies and guidelines.

Administer refresher training and monitor certification performance

Preferred candidate profile

Graduate/Postgraduate in HR, Psychology, or related field.
46 years of experience in L&D, with strong facilitation and stakeholder management skills.
Expertise in insurance process training, behavioral training, and learning program design.
Strong communication, analytical, and reporting skills.

Ability to manage multiple

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