Trainer

Fusion CX

2 - 7 years

4 - 9 Lacs

durgapur

Posted:1 hour ago| Platform:

Apply

Skills Required

bpo training customer support operations service industry service excellence ms office tools customer support customer service service quality recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Conduct new hire training, refresher courses, and process-specific upskilling sessions for customer support teams.
Deliver interactive, structured, and learner-centric training sessions aligned with process and service objectives.
Monitor training effectiveness and track individual trainee performance through assessments and regular feedback.
Collaborate with Operations, Quality, and HR teams to address performance gaps and tailor interventions.
Maintain accurate training records, performance logs, and feedback documentation.
Provide post-training floor support and drive a continuous learning culture through coaching and refreshers.
Ensure that training content aligns with client expectations and internal compliance standards.

Job Requirements

A graduation in any stream is mandatory
Minimum 2 years of experience in a training role within a BPO or customer support environment
Strong facilitation, communication, and presentation skills
Ability to manage classroom dynamics and support diverse learning styles
Proficient in MS Office tools and basic reporting
An understanding of contact center performance metrics and service quality benchmarks is preferred.

More Jobs at Fusion CX

Sales Executive

Navi Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Banking Executive

Howrah, West Bengal, India

Experience: Not specified

Salary: Not disclosed

Customer Care Executive

Kanchrapara, West Bengal, India

Experience: Not specified

Salary: Not disclosed

Account Payable Executive

Kolkata

2.0 - 4.0 yrs

INR 2 - 5 Lacs

Chat Support Executive

Navi Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.