Assistant Manager - ITS

Key Accountabilities Operational effectiveness Oversee, administrate, manage and communicate the operations and maintenance of owned application portfolio. Take responsibility for the technical solution of incidents in area of expertise, reacting quickly to limit impacts and resolve the issue. Prioritize individual incidents and ensuring the delivery of solutions in line with the operational level agreements to deadlines and quality standards. Involve in installation of new or transferred machine. Work on tracing the missing serials in batch, missing batches on Tracelink portal or EU hub, or customer portal. Involve in extended global serialization support as and when required. Communicate with other plants of Zentiva for common issues. Support in Tracelink where serialization reports the data, investigate in the issues where batch not reported to Tracelink or any issue in reported data. Communicate with vendor, and different internal teams (inside & outside Zentiva) to resolve the issues. Customer Relationship Provide technical advice and troubleshooting for owned application portfolio. Help customer to find out the flaws in serialization, PLC process, by observing and analyzing against the existing issues. Cross-training and presentations for colleagues and business key users Delivering user guides and support documentation to business key users Ensure customer satisfaction with owned application portfolio and propose enhancements based on customer requirements Project Contribution Implementation of serialization applications as part of TSA exit. Work with business and export team for execution of projects like iVEDA. Coordinate local activities and deliveries for projects like with local business key users. Involve in projects like PLC , Historian, etc. Requirements Education / Experience BE with 8 to 10 years related experience Technical Skills & Competencies / Language Service Level Management Design Architecture Technology Watching Design and Development Systems Integration Solution Deployment User Support Change Support Service Delivery and Problem Management Personnel Development Risk Management Act for change Strive for results Make decisions Commit to customers Cooperate transversally Show more Show less