Assistant Manager - Inside Sales

5 - 10 years

7 - 8 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are seeking an energetic and target driven Assistant Manager - Inside Sales to join our fast growing E-commerce team. The role involves managing a team of inside sales executives & team leads, driving revenue through inbound/outbound leads, onboarding vendors/sellers/customers (as per business model) and ensuring smooth sales operations.

Key Responsibilities:

1. Sales Execution & Lead Management

  • Manage inbound and outbound sales calls and online inquiries.
  • Qualify, follow up and convert leads into successful business transactions.
  • Maintain a high conversion rate through consultative selling.

2. Team Management

  • Lead and mentor a team of inside sales executives.
  • Set daily/weekly/monthly targets and ensure achievement.
  • Provide coaching, performance feedback and skill development.

3. Client Relationship & Retention

  • Build strong relationships with sellers/vendors/customers.
  • Act as a point of contact for escalations and high-value accounts.
  • Ensure customer satisfaction and repeat business.

4. Reporting & CRM Management

  • Track performance using CRM tools and dashboards.
  • Maintain accurate records of interactions, deals and customer data.
  • Prepare regular sales performance reports for senior management.

5. Coordination & Collaboration

  • Work closely with marketing, category and operations teams to streamline sales efforts.
  • Share customer feedback and market insights with cross-functional teams.

Key Skills &

  • Leadership & Team Management
  • Sales Strategy & Execution
  • Performance Monitoring & Reporting
  • Customer Relationship Management
  • Problem solving and Decision making
  • Time Management & Organizational Skills

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