Assistant Manager - Health Care

· Operations Management

· Monitor daily audit operations to ensure timely and accurate completion across all locations.

· Track real time queue progress, identify bottlenecks, and implement immediate corrective actions to maintain flow.

· Ensure all audits comply with SLAs, internal KPIs and quality benchmarks.

· Implement and maintain operational policies and procedures under the guidance of the senior management.

· Coordinate with cross functional teams to resolve process issues, system challenges, or client related issues.

· Ensure compliance with company policies, client requirements, and quality standards.

· Team Leadership & People Management:

· Supervise auditors across assigned shifts, ensuring full shift coverage during business hours.

· Prepare and manage shift rosters, contingency planning for unexpected workload.

· Conduct end of shift reviews and ensure smooth handover between teams.

· Mentor and guide senior auditors, lead auditors, and new hires for business goals alignment.

· Support hiring, training, and onboarding of new team members.

· Capture daily operational data on audits, QA feedback and turnaround times.

· Conduct regular performance evaluations and provide constructive feedback to drive continuous improvement.

· Foster a positive and engaging work culture that promotes collaboration, ownership, and high performance.

· Quality & Compliance

· Review audits to ensure compliance with quality assurance and company standards.

· Work with team to address recurring non-compliance or error patterns and implement preventive measures.

· Promote awareness of organizational policies on safety, security, and ethical behavior.

· Maintain proper documentation of process updates, quality observations, and corrective measures.

· Cross-Functional Coordination

· Maintain strong relationships with internal and external stakeholders.

· Participate in internal meetings and Account management team discussions to represent shift level operations and insights.

· Handle escalations and ensure timely resolution of client or operational concerns.

· Contribute to internal audits, reviews, and compliance assessments as required.

Required Qualifications & Skills:

· MBA with graduation in Healthcare, Operations Management with overall 7 plus years of experience

· 5+ years of experience in operations, or quality management with at least 1 to 2 years in a supervisory or team lead capacity.

· Proficient in MS office.

· Exposure to analytical dashboards and audit tools will be an advantage.

· Strong analytical, coordination, and leadership skills.

· Ability to multitask and perform under pressure in a fast-paced, global environment.

Job Types: Full-time, Permanent

Pay: ₹800,000.00 - ₹1,200,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person