Assistant Manager - Facilities

Job Overview:

Responsible for overseeing the timely collection of property maintenance fees, ensuring tenants and property owners stay up-to-date with their payments. This role involves managing invoicing, maintaining accurate records, and following up with clients or tenants for any outstanding payments related to maintenance services.

Key Responsibilities:

• Ensure maintenance fees are collected on time from tenants, property owners, and residents.
• Actively follow up with tenants/owners to settle any outstanding balances, ensuring payments are made within the stipulated timeframe.
• Work closely with the accounts team to verify and reconcile payment records.
• Keep detailed records of payments received and track any outstanding amounts.
• Serve as the point of contact for tenants, owners, and clients regarding any maintenance fee-related inquiries.
• Clearly communicate the importance of on-time payments and provide information about available payment methods.
• Address and resolve any disputes related to maintenance fees, ensuring customer satisfaction.
• Ensure that maintenance services are performed as agreed and resolve any delays or issues promptly.
• Work with property management teams to ensure maintenance work is completed on time and to a high standard.
• Prepare and submit regular reports to management regarding outstanding maintenance collections.
• Monitor payment patterns and escalate issues to senior management as necessary.
• Ensure all maintenance-related transactions and communications are properly documented for future reference.
• Cultivate and maintain positive relationships with tenants and property owners to foster long-term satisfaction.
• Ensure compliance with relevant regulations, company policies, and legal requirements related to property maintenance and fee collection.
• Maintain confidentiality and safeguard sensitive financial information related to tenants and property owners.

Qualifications and Skills:

1. Previous experience in property management in real estate industry is preferred.

2. Strong verbal and written communication skills for effective interaction with tenants, property owners, and internal teams.

• Understanding of property maintenance processes, fee structures, and real estate management practices.

Job Type: Full-time

Pay: From ₹40,000.00 per month

Schedule:

• Day shift

Work Location: In person