ASSISTANT MANAGER - DELIVERY

No. Of Openings

2

Grade

3A

Designation

Assistant Manager - Delivery

Closing Date

11 Jul 2025

Country

IN

State

TAMIL NADU

City

CHENNAI

Location

Chennai-I

Skill

Education Qualification

No data available

CERTIFICATION

No data available

Role Description Overview:

This position will have financial focus and P&L responsibility for the clients handled with a focus on high quality Standards.

This role is to act as SPOC for clients for all service delivery related communications and responsible for people and project management.

Responsibility Areas:

• Meet all Client Service Level Agreements (deliverables)
• Responsible for the P&L for the clients handled with a focus on high quality service delivery.
• To focus on cost effectiveness and effective utilization of manpower resources.
• Talent retention
• Responsible for coaching and supporting Team Leads and ensures that each team lead meets or exceeds their team performance.
• Ensure the team understands client specific training requirements / needs etc.
• Analyze performance results of the team and implement process improvements
• Determine appropriate staff levels and implement strategies to ensure efficient operations
• Work with support departments to ensure staffing strategies are effectively executed
• Support the data collection for billing process, billable/non-billable hours & preparation of Invoice
• Hold team meetings on a regular basis with direct reports.
• Communicate all process and client updates to direct reports within specific timelines and keep record for such updates
• Act as single point contact for the team leads for all their client and team members related needs and create a harmonious work environment
• Escalate performance related issues with respect to his TL to CH on a timely manner.
• Escalate client complaints to CH and resolve escalated customer issues, CAPA to be taken
• Performs any other duty assigned by respective Centre Head
• Act as authorized person for sanctioning team leads leave thru ERP
• Responsible for day-to-day functional supervision of each team, including productivity of the team, quality %, track absenteeism of the team and encourage team managers to complete performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
• Ensure that the team’s adherence to QMS and ISMS standards.