Assistant Manager Customer Support

Company Description

EZO Books, also known as Invoice Generator, is a Paid Invoicing, Accounting, and Billing App designed to help small shopkeepers, retailers, and suppliers track their financial transactions. The app is available in various Indian languages and offers features like sending invoices, tracking banking transactions, setting payment reminders, and managing multiple businesses within one app.

Role Description

This is a full-time, on-site Assistant Manager Customer Support role located in Navi Mumbai at EZO Books. The Assistant Manager of Customer Support will be responsible for ensuring customer satisfaction, providing technical support, and resolving customer issues on a day-to-day basis.

Qualifications

• Customer Satisfaction and Customer Service skills
• Customer Support and Technical Support skills
• Analytical Skills for problem-solving
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Experience in a customer-facing role is a plus
• Knowledge of accounting or bookkeeping principles is beneficial