Job Description

Job Title: Assistant Manager CRM Industry: Real Estate Location: Viman Nagar, Pune (Head Office) Salary: Up to 50,000 per month or depending on interview performance Experience: 5 years (Real Estate industry experience preferred) Key Responsibilities: Manage post-sales processes including agreement signings, payments, documentation, and possession. Act as the single point of contact for customers post-booking. Ensure timely communication and resolution of customer queries or concerns. Coordinate with internal departments Sales, Legal, Accounts, and Project teams – to ensure smooth customer service. Update and maintain customer data and communication records in the CRM system. Handle customer escalations effectively and provide prompt resolutions. Monitor timely issuance of demand letters, payment follow-ups, and project updates to customers. Generate and maintain regular reports on post-sales activities and customer feedback.