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Merlin Group
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Assistant Manager - CRM

Assistant Manager - CRM

Merlin Group

5 - 8 years

5 - 6 Lacs

Pune

Posted:2 months ago| Platform:

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Skills Required

Real Estate Registration Collections CRM possessions Follow Ups

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Assistant Manager CRM Industry: Real Estate Location: Viman Nagar, Pune (Head Office) Salary: Up to 50,000 per month or depending on interview performance Experience: 5 years (Real Estate industry experience preferred) Key Responsibilities: Manage post-sales processes including agreement signings, payments, documentation, and possession. Act as the single point of contact for customers post-booking. Ensure timely communication and resolution of customer queries or concerns. Coordinate with internal departments Sales, Legal, Accounts, and Project teams – to ensure smooth customer service. Update and maintain customer data and communication records in the CRM system. Handle customer escalations effectively and provide prompt resolutions. Monitor timely issuance of demand letters, payment follow-ups, and project updates to customers. Generate and maintain regular reports on post-sales activities and customer feedback.

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Merlin Group

Motor Vehicle Manufacturing

Dublin Naas

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Assistant Manager - CRM