Assistant Manager Collections

Job Description

Company Description Protalk Solutions, a subsidiary of Eternity Solutions LLC, New York, is led by professionals with over 25 years of expertise in consulting, contact center services, robotics, automation, and AI technology solutions. Our team excels through the customer life-cycle journey by applying methodologies and excellence frameworks to optimize processes and drive effectiveness. With onshore and offshore facilities in India and the USA, we deliver a broad spectrum of services globally. Protalk focuses on becoming a strategic partner through artificial intelligence and technology implementation. Role Description This is a full-time on-site role for an Assistant Manager - Collection located in Sahibzada Ajit Singh Nagar. The Assistant Manager - Collection will be responsible for managing and overseeing the daily operations of the collection team, developing and implementing collection strategies, monitoring collection activities, and ensuring compliance with company policies. This role also involves analyzing collection data to identify trends, training and mentoring team members, and coordinating with other departments to optimize collection processes. Qualifications Experience in managing and overseeing collection activities Proficiency in developing and implementing collection strategies Strong analytical skills to analyze collection data and identify trends Excellent communication and interpersonal skills for training and mentoring team members Ability to coordinate and collaborate with other departments Knowledge of compliance and regulatory requirements in collection Bachelor's degree in Finance, Accounting, Business Administration, or related field Experience in contact center management is a plus Show more Show less