Assistant Manager - Client Success, mDSP

Job Description

We are looking for an Assistant Manager Client Success to foster strong relationships with our advertisers and drive exceptional results for them. Primary Responsibilities: Client Relationship Management: Cultivate and nurture deep relationships with assigned advertisers, serving as their trusted advisor and advocate. Campaign Optimization: Collaborate closely with internal teams to analyze campaign performance, identify areas for improvement, and deliver actionable insights. Data-Driven Strategy: Leverage campaign data to provide expert analysis, reporting, and troubleshooting, informing future client strategies and ensuring optimal results. Goal Alignment: Understand clients' marketing objectives in depth, track key performance indicators, and measure success against defined metrics. Business Development: Identify opportunities for account growth and upselling, proactively seeking to expand the scope of client relationships and revenue generation. Subject Matter Expertise: Serve as the go-to expert for programmatic advertising, providing valuable guidance and support to clients. Client Communication: Conduct regular business reviews to discuss goals, product updates, and market trends, fostering open and transparent communication with clients. Product Feedback: Facilitate client product feature requests with the internal product team, ensuring that client needs are effectively communicated and addressed. Required Skills: Experience: 2+ years of client success/account management/sales management experience in performance marketing, demonstrating a proven track record of success. Organization and Multitasking: Exceptional organizational skills and the ability to manage multiple responsibilities effectively, while maintaining a high level of attention to detail. Technical Proficiency: Experience in mobile and programmatic advertising is a plus, but a strong understanding of digital marketing principles is essential. Mindset: Open-mindedness, flexibility, positivity, and a curious approach to problem-solving. Business Acumen: Proven ability to drive revenue growth and achieve quarterly business goals, demonstrating a strong understanding of business metrics and KPIs. Communication: Excellent written and verbal communication skills, capable of effectively conveying complex information to clients and internal stakeholders. Teamwork: A collaborative spirit and adaptability to a growing company, working effectively with cross-functional teams to achieve shared objectives. Passion: A strong interest in online advertising and a drive for success, coupled with a passion for helping clients achieve their marketing goals. Travel: Occasional travel may be required.