Assistant Manager Client Services

Location: South Delhi

Experience: 3–4 Years (Experience with hospitality or hotel clients preferred)

Industry: Advertising / Digital Marketing

Employment Type: Full-time

About the Role

We are looking for an Assistant Client Servicing Manager with strong experience in handling hospitality clients, especially hotel chains. The ideal candidate should be well-versed in client relationship management and possess comprehensive knowledge of 360° digital marketing. You will manage day-to-day communication with hotel clients, understand their brand and revenue goals, and ensure seamless execution of campaigns tailored to the hospitality industry.

Key Responsibilities

1. Client Relationship & Strategy

• Understand each property’s positioning, target audience, occupancy goals, and brand guidelines.
• Develop campaign strategies aligned with hotel marketing objectives—brand awareness, footfall, room bookings, F&B promotions, events, and seasonal campaigns.

2. Campaign Planning & Execution

• Create detailed briefs and coordinate with creative, content, design, and performance teams.
• Ensure campaigns are optimized to improve bookings, engagement, and ROI.

3. 360° digital marketing initiatives

• Social Media Marketing
• SEO & Local SEO (Google Business Profile management)
• PPC & Meta Ads for bookings
• Email & SMS campaigns (promotions, festival events, loyalty/member communication)
• Influencer & Travel Blogger collaborations
• Website and booking engine updates

4. Performance Monitoring & Reporting

• Track and analyze campaign metrics across platforms such as Google Ads, Meta, OTA platforms, and CRM tools.
• Present insightful, data-driven reports to clients with recommendations for improvement.
• Proactively identify opportunities for upselling, cross-selling, and new initiatives that benefit client growth.

5. Operational Excellence

• Ensure timely delivery of all commitments, campaigns, and deliverables.
• Work closely with internal teams to maintain quality and consistency across brand properties.
• Resolve client challenges with a solution-oriented mindset.

Requirements

• Bachelor’s degree in Marketing, Hospitality, Business Administration, or relevant field.
• 3–4 years of client servicing/account management experience—hospitality/hotel clients preferred.
• Strong understanding of hotel marketing, occupancy-driven strategies, and hospitality consumer behavior.
• Solid knowledge of digital marketing channels and analytics.
• Excellent communication, presentation, and interpersonal skills.
• Ability to multitask across multiple properties and campaigns.
• Proactive, detail-oriented, and customer-centric approach.