Duties
As you’d expect you’ll supporting the centre manager with the day-to-day administration duties relating to staffing, clients and ad-hoc duties; but more than that you’ll be a crucial part of the centre team. That means you’ll be involved in all the centre support activities helping us to provide award-winning service. It may be necessary to assist, or cover for other administrative staff from time to time. The post holder will adhere to the company’s values and will be jointly accountable for planning, organising and directly all centre services, including:
- Reception/front of house
- Catering
- Sales
You’ll be dealing with clients every day so professionalism is of the utmost importance. We strive and succeed to be the best in our industry, previously winning various awards such as
BCA’s Business Centre of the Year
, featuring in the
Sunday Times Top 100 Best Small Companies to Work for Top 100
for 7 consecutive years and Property Week’s
Best Places to Work in Property
for 4 consecutive years. We are also
Investors in People
gold accredited.If you can juggle tasks with a smile on your face and deliver great customer service then this role is for you. We have training available every year to help you grow in your role in order for you to progress further when opportunities become available.
Key Responsibilities And Accountabilities
- To assist in the management of the day-to-day running of the business centre
- To manage the business centre in the absence of the centre manager and various aspects of the role
- To carry out billing for all clients
- To log invoices and charges on our in-house system Yardi
- To process catering orders and meeting room requests made by clients where required
- To deal with customer requests in a prompt and timely manner whether they be face-to-face or on the telephone
- To liaise with relevant staff to ensure that all client queries are responded to within procedural deadlines
- To book various chargeable services for clients such as couriers and taxis
- To issue and ensure receipt of swipe cards, keys, furniture etc. to clients when required
- To create and issue welcome packs for new clients
- To ensure that all meeting rooms including the management office and vacant offices are tidy, safe and welcoming to all clientele/visitors
- To conduct viewings of the business centre to the required standard
- To manage outgoing post, ensuring that it is properly franked and ready for collection daily, and route incoming mail to relevant clientele
- To provide cover for the reception as and when required
- To carry out administrative and clerical duties for clients as required which may include filing, archiving, photocopying, collating, laminating, faxing, preparation with mailings, word processing, data entry and preparation of reports and other information
Role Related Development
- To understand the principles of health and safety and security procedures
- To undergo project work as required and carry out any research for the centre manager as and when required
- To audit vacant offices and produce inventories on offices and keys
- To communicate maintenance requests via job sheets to the maintenance officer
- To support our Service Success Chain
- Local area and basic product knowledge
- Training and development to help you progress not only in the company, but as a person too
The above accountabilities are not exhaustive of your duties and may change over time. As the business expands, gradual changes may occur and result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced and reasonable notice will be given.
Personal Specification
Qualifications and education
- GCSE’s or above in business related area – essential
- HND or above – desirable
Experience
- 3 years plus customer facing work – essential
- Experience of working in a SME/small team – desirable
- 6 months in similar role – desirable
Skills And Abilities
- Proficient in Word and Outlook – essential
- Excellent telephone communication skills – essential
- Face-to face customer services skills – essential
- Experience of working with minimum supervision – desirable
- Front of house management skills – desirable
Work Requirements
- Full time position working business hours Monday to Friday – essential
- Occasional irregular hours if required to meet business needs – essential
- Flexibility to travel across to other sites if required – essential
Company Benefits
Annual leave
- 20 days holiday (for your first year of employment) plus bank holidays
- Paid day off for your birthday
- Buy and sell up to 3 days’ holiday* or carry up to 3 days unused annual leave to the subsequent year
Benefit Schemes
- Healthcare (plus partners/dependants)
- Dental Care
- Life Assurance
- Pension
- Corporate Eye Care
- Season Ticket Loan
- Loyalty of Service Rewards
- Cycle to work scheme
- Quit smoking reward and recognition scheme
- Access to our onsite gym
- Employee Assistance Programme
- New starter lunch voucher
Other
- Quarterly socials paid for by the company*
- Up to 3 days paid leave per year to support a local charity of your choice*
- Terms and Conditions apply
