Assistant Manager

As a valuable member of the centre team, your role will involve supporting the centre manager with day-to-day administration duties related to staffing, clients, and ad-hoc tasks. You will play a crucial part in all centre support activities to ensure award-winning service delivery. Additionally, you may be required to assist or cover for other administrative staff when necessary. Key Responsibilities: - Assist in the management of the business centre on a daily basis - Manage the business centre in the absence of the centre manager - Handle billing for all clients and log invoices using the in-house system Yardi - Process catering orders and meeting room requests made by clients - Respond to customer queries promptly and efficiently, whether in person or over the phone - Book chargeable services for clients such as couriers and taxis - Issue swipe cards, keys, and furniture to clients as needed - Create and distribute welcome packs for new clients - Ensure all meeting rooms and offices are tidy, safe, and welcoming - Conduct viewings of the business centre to a high standard - Manage outgoing post and route incoming mail to relevant recipients - Provide reception cover when required - Carry out various administrative tasks for clients, including filing, archiving, word processing, and data entry Qualifications Required: - GCSEs or above in a business-related area (essential) - HND or above (desirable) Experience: - 3+ years of customer-facing work (essential) - Experience in an SME/small team environment (desirable) - 6 months in a similar role (desirable) Skills and Abilities: - Proficiency in Word and Outlook (essential) - Excellent telephone communication skills (essential) - Strong face-to-face customer service skills (essential) - Experience working with minimum supervision (desirable) - Front of house management skills (desirable) Work Requirements: - Full-time position working business hours Monday to Friday (essential) - Willingness to work occasional irregular hours to meet business needs (essential) - Flexibility to travel to other sites if required (essential) *Note: The above accountabilities are not exhaustive and may change over time. As the business expands, roles may evolve. Personal specification, company benefits, and additional details of the company have been omitted for brevity.,