Assistant Manager - Banquet Sales

Position Summary – Assistant Manager - Sales (Reactive)

The role is primarily responsible for driving banquet sales and supporting food and beverage merchandising. It focuses on achieving customer satisfaction and meeting company goals through effective sales strategies, smooth event execution, and coordination with internal teams and clients.

Key Responsibilities:

Sales & Client Management:

• Handle client inquiries and discuss banquet requirements.
• Prepare and send proposals, negotiate terms, and close bookings.
• Finalize menu and event details in advance; ensure contracts and payments are collected.
• Conduct banquet hall show rounds for potential clients.
• Maintain long-term client relationships through value-added service.

Event Coordination:

• Liaise with clients, departments, and decorators to ensure seamless function execution.
• Release function prospectus and menu confirmations ahead of events.
• Ensure all event-related communication is timely and accurate.

Reporting & Documentation:

• Prepare daily inquiries, monthly sales reports, sales forecasts, and revenue/productivity updates.
• Create outdoor menus when needed.

Operational & Financial Oversight:

• Meet monthly sales targets through upselling strategies.
• Ensure compliance with financial policies, billing procedures, and guest satisfaction standards.

Core Focus Areas:

• Guest Satisfaction:

  Prompt service, effective communication, and a guest-first approach throughout the sales and event cycle.

• Operational Efficiency:

  Clear goal-setting, team coordination, and continuous performance evaluation.

• Financial Integrity:

  Adherence to accounting controls and revenue targets.