Assistant Manager - Academic & Student Affairs

Key Responsibility Areas (KRAs) & Key Performance Indicators (KPIs):

1. Course & Faculty Coordination – 35%

KRAs:

• Preparation of personalized schedules for teaching faculty.
• Course coordination and CRF (Course Requirement Form) preparation.
• Course pack compilation.
• Coordination with IT/AV, ITCS, LRC, and Central Printer.

KPIs:

• 100% personalized schedules shared with faculty before term start.
• CRFs prepared with zero missing cases/readings and submitted within deadlines.
• Course packs compiled sequentially, error-free, and ready before distribution date.
• Timely communication with internal teams ensuring smooth course delivery with no escalation.

2. Course-Related Software & Textbook Management – 20%

KRAs:

• Compilation of textbook & software/simulation information.
• Coordination with LRC, ITCS, and vendors for availability & procurement.
• Sharing of licenses and access details with faculty and AAs.

KPIs:

• All textbook/software details extracted and updated from outlines before deadlines.
• Availability of textbooks in LRC before course commencement.
• 100% timely procurement and distribution of software/simulation licenses.
• Zero delays in providing access credentials to instructors and AAs.

3. Attendance Excuse Request Management – 15%

KRAs:

• Drafting and sending approved attendance excuse emails to students and AAs.
• Maintaining and updating records of attendance excuse requests.

KPIs:

• 100% attendance excuse emails drafted and sent within agreed TAT (Turn-Around-Time).
• Error-free maintenance of attendance excuse data records.
• On-time submission of reports for internal review when required.

4. Information Management & Reporting – 15%

KRAs:

• Data entry and record-keeping for courses and faculty.
• Ensuring accuracy, accessibility, and timely dissemination of academic information.

KPIs:

• 100% accuracy in course and faculty data maintained in system.
• All reports shared with stakeholders as per deadlines.
• No data discrepancies observed during audits/reviews.

5. Departmental Support – 10%

KRAs:

• Supporting the ASA team in invigilation, paper viewing, proctoring, and other departmental tasks as required.
• Cooperating with team members for smooth execution of academic processes.

KPIs:

• Active participation in all departmental support activities.
• Timely cooperation in invigilation, paper viewing, and proctoring duties.
• Positive feedback from ASA team members on reliability and teamwork.