Assistant Housekeeping Manager

Job Title: Assistant Housekeeping Manager - Female

Department: Housekeeping
Industry: Mall / Retail Operations
Location: Chennai
Reporting to: Housekeeping Manager / Mall Operations Manager
Employment Type: Full-time

Job Summary:

The Assistant Housekeeping Manager is responsible for supervising and coordinating the day-to-day housekeeping operations in a shopping mall. This includes ensuring cleanliness, hygiene, and maintenance of all public areas, managing housekeeping staff, coordinating with vendors, and ensuring compliance with safety and sanitation standards.

Key Responsibilities:

• Supervise and coordinate housekeeping staff, including cleaners, janitors, and supervisors.
• Ensure cleanliness and hygiene across all mall areas: entrances, restrooms, food court, corridors, elevators, parking areas, and management offices.
• Schedule and assign daily tasks to staff; monitor performance and ensure task completion.
• Conduct regular inspections to ensure high standards of cleanliness and maintenance.
• Monitor the use of cleaning materials and inventory; place orders as required.
• Coordinate with waste management teams for efficient garbage disposal and recycling.
• Handle customer complaints related to cleanliness professionally and resolve issues promptly.
• Train housekeeping staff on proper cleaning techniques, safety procedures, and equipment use.
• Assist in the preparation and implementation of SOPs and cleaning schedules.
• Liaise with external vendors and contractors for deep cleaning, pest control, and other specialized services.
• Ensure compliance with mall safety and hygiene regulations, including fire and emergency procedures.
• Prepare reports on housekeeping activities, incidents, and maintenance requirements.

Key Skills and Competencies:

• Strong leadership and team management skills.
• Good communication and interpersonal abilities.
• Excellent attention to detail and cleanliness standards.
• Ability to manage time and prioritize tasks effectively.
• Familiarity with housekeeping equipment, chemicals, and safety protocols.
• Problem-solving and decision-making capabilities.

Qualifications & Experience:

• Diploma or Bachelor’s degree in Hotel Management, Facility Management, or related field preferred.
• 3–5 years of experience in housekeeping operations, preferably in a mall, hospital, hotel, or large facility.
• Knowledge of sanitation standards and safety regulations.
• Proficiency in MS Office and reporting tools.

Working Conditions:

• Must be flexible to work in shifts, weekends, and holidays as per mall operations.
• Requires physical mobility to move across the premises during inspections.
• Occasionally handle minor emergencies and customer issues on-site.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person