Assistant General Manager

Role Purpose

The role holder supports the Lead – Operations & Maintenance at office in managing O&M activities at projects. Responsible for ensuring implementation & adherence of O&M strategy at the project. The incumbent is responsible for overseeing project operations and maintenance, excelling in inventory management, zero breakdowns, and stakeholder relations. Proactively escalates issues, preventing client-level grievances. Strictly adheres to SOPs, prioritizing health, safety, and environmental compliance. The incumbent is responsible for achieving optimal O&M performance through timely ticket resolution and ensures zero escalations from sub-contractors, fostering a positive project environment.

Key Responsibilities

• Monitor inventory regularly & ensure maintenance of optimal inventory levels at all times.
• Ensure zero breakdowns of assets by strictly adhering to the maintenance schedule.
• Ensure submission of correct billing and invoices to the client on time to prevent delays.
• Ensure on-time delivery of project deliverables with the required level of quality and safety.
• Responsible for timely releasing of payments within stipulated days form bill submission/ certification.
• Aim for zero cases of incorrect or incomplete billing, ensure bills are submitted by the due date.
• Ensure adherence to all SOPs by the project team to limit escalations of low-impact issues.
• Ensure all project information is properly documented & timely submission of comprehensive reports to relevant stakeholders.
• Handle grievances of employees & subcontractors are resolved within stipulated days or escalated to relevant stakeholders, if required.

Indicative Experience and Exposure

• Diploma in Civil Engineering with 13-15 years’ experience
• B. Tech with 11-13 years’ experience.
• M. Tech with 10-12 years’ experience.
• Experience in handling multiple successful Highway Operations & Maintenance projects.