Assistant Front Office Manager

Assistant Front Office Manager (AFOM)

* Ensure a warm welcome and smooth check-in/check-out experience.

* Handle guest complaints, requests, and feedback professionally.

* Maintain high levels of guest satisfaction and service quality.

* Supervise daily operations of Reception, Reservations, Concierge, and Bell Desk.

* Monitor room allocation, upgrades, and VIP/Group handling.

* Ensure cash handling, billing, and night audit accuracy.

* Assist in training, coaching, and motivating front office staff.

* Prepare duty rosters, manage staff shifts, and allocate tasks.

* Conduct regular briefings to update team on hotel activities, promotions, and policies.

* Liaise with Housekeeping for room readiness and maintenance issues.

* Coordinate with F\&B, Sales, and Security for smooth guest services.

* Maintain records of occupancy, revenue, and guest feedback.

* Assist in preparing monthly/weekly reports for management.

* Monitor departmental budgets and control operational costs.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided

Work Location: In person