Assistant Front Office Manager

Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Direct and work with managers and employees to ensure an efficient check-in and check-out process, maximizing departmental financial performance while ensuring guest and employee satisfaction. **Candidate Profile:** - High school diploma or GED with 2 years of experience in guest services, front desk, or related professional area. OR - 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major from an accredited university with no work experience required. **Core Work Activities:** **Supporting Management of Front Desk Team:** - Lead, influence, and encourage team members, advocating sound financial decision-making and demonstrating honesty and integrity. - Supervise and manage employees, understand their positions to perform duties in their absence, and ensure employee recognition on all shifts. - Establish and maintain collaborative relationships with employees. **Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals:** - Manage day-to-day operations to meet customer expectations, develop goals and plans, handle complaints, and strive to improve service performance. - Collaborate with the Front Office Manager to enhance departmental service, communicate clear Front Office goals, and participate in corrective action plans. **Ensuring Exceptional Customer Service:** - Provide services exceeding customer satisfaction, communicate to understand guest needs, and empower employees to deliver excellent customer service. - Interact with guests regularly for feedback on product quality and service levels, handle guest problems effectively, and display outstanding hospitality skills. **Managing Projects and Policies:** - Implement customer recognition/service programs, ensure compliance with Front Office policies, standards, and procedures while monitoring credit policies to minimize bad debts. **Additional Responsibilities:** - Provide information to supervisors and co-workers via various communication channels, analyze information to solve problems, and update relevant parties promptly. - Function in place of the Front Office Manager when absent, communicate critical information to the Front Office staff, and participate in department meetings. Join our united Four Points by Sheraton community where everyone is welcome, and every hotel matters. We provide what guests need in an uncomplicated way, creating a friendly and genuine environment. Be a part of our team and experience timeless classics woven with modern details, and where business meets pleasure.,