Area Service Manager

Designation :Area Service Manager

Industry: Large Home Appliances

Location: MAHARASHTRA

Experience: 2-3 years

We are leading electronics and appliances service provider committed to delivering exceptional customer service. With a strong presence in the LED TV, Air Conditioner, and Washing Machine segment, we are looking for an experienced Service Manager to appoint new service centers and lead our service team and ensure the highest level of customer satisfaction.

Job Description:

We are seeking a skilled and highly motivated Service Manager to oversee the repair and maintenance services for LED TV, Air Conditioners, and Washing Machines. The successful candidate will be responsible for managing optimizing service operations, and enhancing customer experience.

Key Responsibilities:

• Team Leadership: Mentor and manage service technicians to ensure top-quality service.
• Service Operations: Oversee scheduling, dispatch, inventory, and service quality.
• Center Appointments: Appoint and manage new service centers.
• Customer Satisfaction: Handle complaints and ensure high customersatisfaction.
• Technical Support: Troubleshoot complex issues in LED TVs, ACs, and Washing Machines.
• Process Improvement: Optimize service procedures for better efficiency.
• Budget Management: Control costs and enhance profitability.
• Vendor Relations: Manage supplier relationships for parts availability.
• Quality Assurance: Ensure adherence to industry quality standards.

Qualification and Skills:

• Bachelor’s degree in Electronics, Electrical Engineering, or a related field.
• 2-3 years of relevant experience in LED TV, Air Conditioner, and Washing Machine service.
• Having good working experience in CRM Software.
• Proven experience in a managerial or leadership role, with excellent team management and interpersonal skills.
• Strong technical knowledge of LED TV, Air Conditioners, and Washing Machines.
• Excellent problem-solving and decision-making abilities.
• Proficiency in computer applications and service management software.
• Outstanding communication and customer service skills.
• Budget management experience is a plus.

Salary and Benefits:

■ ₹10,000 Joining Bonus!

■ Performance-Based Incentives

■ Laptop Provided

■ Family Health Insurance

■ Accidental Insurance

■ Provident Fund (PF)

■ Travel Expenses Covered

■ Family Tour Package

■ Birthday & Marriage Anniversary Gift or Cake

■ Many more Benefits

Job Types: Full-time, Permanent

Pay: ₹357,878.56 - ₹500,879.16 per year

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person