Area Service Incharge - Mobile

Run Service Infocare

3 - 7 years

2 - 3 Lacs

ernakulam hyderabad chennai

Posted:20 hours ago| Platform:

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Skills Required

mobile service after sales service service operations consumer electronics area service incharge area executive service coordinator territory service incharge mobile phones center manager service incharge

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & responsibilities

Responsible for driving Services with process compliance and ensuring that the organization's process and policies are adhered.
Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score.
Implement/review/enhance field service Operations
Drive and deliver operational KPIs ( Service and Revenue )
Manage field Service team to provide optimum customer services
Provide support and guidance to ASC Service staff to ensure timely and quality Customer services
Address Customer and Trade queries, resolved issues and obtain feedbacks
Demonstrate outstanding Customer Services through maintenance of high quality and integrity at work environment.
Provide inputs to Business, ASC field Service operations, training and quality team as applicable.
Assist in goal setting, skill enhancement and performance review activities for field team.
Market visit meeting ASC and Trade partners

Preferred candidate profile

Candidates preferably from Mobile Products backgrounds will be considered.

Interested candidates can share your resume to 6380608615

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