Area Service Engineer

Customer Relationship Management (CRM): Proficiency in using CRM software to track and manage client interactions and information. Product Knowledge: Thorough understanding of uPVC doors and windows products to effectively address client inquiries and concerns. Communication Tools: Familiarity with communication tools, including email, phone systems, and live chat, to maintain effective client communication. Data Analysis: Ability to analyze client data and feedback to identify trends and areas for improvement in service quality. Quality Assurance: Knowledge of quality assurance and control processes to maintain product and service quality standards. Regulatory Knowledge: Understanding of safety, quality, and industry regulations relevant to uPVC doors and windows, ensuring compliance.

Functional Skills and Knowledge

Client Feedback Analysis: Proficiency in gathering, analyzing, and acting on client feedback to continuously improve service quality and client satisfaction. Service Excellence: An unwavering commitment to delivering high-quality client service, addressing issues promptly and effectively. Team Development: The capability to identify and address skill gaps within the customer service team, providing training and development opportunities to enhance performance. Client Relationship Management: Skills in building and maintaining strong client relationships, fostering long-term partnerships, and addressing inquiries or concerns

.