Area Manager – Polar Bear Outlets (Hubli)

The Area Manager will be responsible for overseeing the operations, profitability, and growth of multiple outlets within a designated region. This role involves driving operational excellence, ensuring high standards of customer service, managing teams, and achieving business targets across all outlets. ⸻ Key Responsibilities: Operations Management • Supervise day-to-day operations across multiple outlets. • Ensure adherence to company policies, SOPs, and quality standards. • Monitor hygiene, safety, and regulatory compliance at all outlets. People & Team Management • Lead, train, and motivate managers and staff. • Conduct regular performance reviews and identify training needs. • Build a culture of customer focus, accountability, and teamwork. Sales & Business Development • Drive sales targets and ensure achievement of monthly revenue goals. • Implement strategies to increase footfall, upselling, and cross-selling. • Support marketing and promotional campaigns at the outlet level. Financial & Cost Control • Review and analyze P&L statements for each outlet. • Monitor inventory, wastage, and cost of goods. • Optimize labor scheduling and operational costs. Customer Experience • Ensure consistent delivery of excellent customer service. • Address escalated customer feedback and resolve complaints promptly. • Maintain brand image and service quality across outlets. Reporting & Strategy • Prepare weekly/monthly performance reports for management. • Identify growth opportunities and recommend new initiatives. • Support expansion plans including new outlet openings. Qualifications & Skills: • Bachelor’s degree in Hospitality Management, Business Administration, or related field. • 5+ years of experience in retail/QSR/café/restaurant management, with at least 2 years in a multi-unit leadership role. • Strong knowledge of food & beverage operations. • Excellent leadership, communication, and problem-solving skills. • Strong financial acumen with ability to interpret P&L reports. • Flexibility to travel frequently between outlets. ⸻ Key Performance Indicators (KPIs): • Sales and revenue growth across outlets. • Outlet profitability and cost management. • Customer satisfaction and service ratings. • Staff retention and training effectiveness. • Compliance with brand standards and operational audits.