Applications Engineer MCE-Gorilla Glass

Key Responsibilities:

• Handle customer technical issues and build up working relationships at all levels.
• Coordinate with the sales team to ensure seamless support and service to the customer.
• Deliver solutions to resolve technical issues and escalate to the appropriate level if necessary.
• Negotiate and close technical specifications with customers.
• Manage Gorilla Glass businesses.
• Provide technical training to Finishers and TPMs.
• Develop knowledge of material, process, and/or equipment in focused areas of manufacturing or engineering.
• Problem solving and process improvement using structured problem-solving methods.
• Provide disciplined project leadership across multiple stages of innovation for new product, process, cost reduction, and capacity improvement initiatives.
• Manage project resources to achieve project deliverables and timeline.

Travel Requirements:

• 50% travel (including international). Travel to team members to drive work streams and customers for direct interface.

Experiences/Education - Required:

• Bachelor's degree in a technical field (Engineering degrees preferred).
• 5+ years of working experience in Mobile Consumer Electronics, IT industry, cover glass finishing, LCD, or Touch Panel businesses.
• 2-3 years of experience in account management, applications engineering, or engineering role closely supporting customers or new product development.
• Direct experience in taking early-stage products through qualification and design-in process.

Required Skills:

• Dare to face challenges
• Self-motivated, particularly under pressure
• Fluent in reading, writing, and speaking English (Chinese capability is nice to have)
• Good communication and negotiation skills
• Problem-solving skills
• Analytical skills
• Ability to effectively organize, participate in, and lead cross-functional and diverse teams
• Ability to gain trust and cooperation from a diverse set of internal colleagues and external customers
• Strong planning, documentation, and process proclivity
• Comfortable in a changing work environment
• Team player with a collaborative mindset

Soft Skills:

• Experience working with international teams - sensitive to cultural differences amongst customers and team members
• Establish direction and create commitment - involves others to gain commitment to the overall business direction
• Ability to build and maintain effective relationships with internal cross-functional teams and customers.