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Tata Consultancy Services
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Application Support Specialist

Application Support Specialist

Tata Consultancy Services

5 years

0 Lacs

hyderabad telangana india

Posted:10 hours ago| Platform:

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Skills Required

support reporting database data writing model management reports service troubleshooting sql server monitoring solarwinds documentation servicenow networking firewall ip whitelisting iis apache software confluence

Work Mode

On-site

Job Type

Full Time

Job Description

JD

Experience required - Minimum 5 Years

Job Location - Chennai, Hyderabad, Bangalore

Technical Support Requirements:

Build, maintain and troubleshoot business rules
Build, maintain and troubleshoot custom print forms
Manage user groups and permissions
Manage versions and releases
Monitor system performance, logs etc.
Monitor and maintain integrations. nCino Mortgage, Optimal Blue, etc.
Prepare HMDA (Home Mortgage Disclosure Act) update files and batch to Encompass
Manage reporting database and data warehouse
Business rule writing for new issues that arise per the Market and the business model
Build and maintain DDM (Dynamic Data Management) tables and rules. Fees and other fields.

Business Support Requirements:

Run Hotlist daily
Build and maintain Crystal Reports for scheduler
Run monthly survey reports
Maintain service passwords at vendor and in LOS
Maintain business contacts in LOS (payees, employees, etc.)
Build ad-hoc reports
Collaborate with cross-functional partners to ensure alignment on priorities.

Technical Skills Required:

Technical Troubleshooting
Business line knowledge (Banking / Consumer Lending)
Microsoft SQL server
Windows OS
Monitoring Tools – Solarwinds, BOTs
Documentation – ServiceNow, Confluence
Microsoft Office, Office 365
Understanding of networking, firewall, IP segmenting, whitelisting etc.
Disaster Recovery, BCP
IIS, (Apache Tomcat is plus)
Incident/Change Management
Vendor Management

Tools and Software Used:

ServiceNow
Window troubleshooting tools
Confluence
Mortgage platforms
Appraisal Platforms
Document share platforms
Application monitoring platforms (SolarWinds)
Microsoft Office tools

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