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Home
>
Jobs in pune
>
Reyika
>
Application Support Manager

Application Support Manager

Reyika

0 years

0 Lacs

pune maharashtra india

Posted:3 weeks ago| Platform:

Apply

Skills Required

support maintenance resolve raid escalation leadership communication jira unix linux

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Experience:

Employment Type:

Job Summary:

Support Manager

Key Responsibilities:

Manage support resources for optimal availability and capability
Oversee ticket resolution and ensure
SLA adherence
Handle critical escalations and ensure high customer satisfaction
Collaborate with cross-functional teams to resolve recurring issues
Track
KPIs
and prepare performance reports
Maintain and manage RAID logs (Risks, Assumptions, Issues, Dependencies)
Improve support processes, tools, and documentation

Requirements:

Proven experience in technical application support and leadership
Strong knowledge of
RAID management
and escalation processes
Excellent leadership, communication, and problem-solving skills
Experience with tools like Jira, ServiceNow
Ability to perform under pressure in fast-paced environments
Good to have:
Technical expertise in
Java
, Spring Boot,
.Net
,
Python
, Unix/Linux, AWS

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