Posted:1 day ago|
Platform:
Work from Office
Full Time
Key Responsibilities
Vendor-Level Support: Providing specialized support for a vendors specific products and services, often the final point of escalation for complex issues.
Deep Technical Resolution: Troubleshooting and resolving software issues that L3 teams cannot resolve.
Collaboration with Product Teams: Working closely with product architects, software developers, and hardware designers to implement solutions and provide feedback for product improvement.
Customer & Stakeholder Management:
Demonstrating excellent customer relationship management skills, communicating with both internal and external stakeholders, and providing solutions that may involve selling additional products or services.
On-Call Support: Participating in on-call rotations to provide 24/7 support coverage for critical issues.
Qualifications & Skills
Extensive experience (often 2-4 years) in a senior engineering, escalation management, or technical support role.
Specialized Technical Knowledge: Understanding of the specific products, software, and infrastructure being supported. AWS Infra, Golang, Postgress and React skills are required
Advanced Troubleshooting: Advanced troubleshooting and problem-solving skills to address complex issues.
Communication Skills: Excellent written and verbal communication skills for interacting with customers and cross-functional teams.
Analytical Skills: A strong analytical and logical approach to troubleshooting and resolving technical problems.
Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).
Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Krak w, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.
Infogain
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