Posted:6 days ago|
Platform:
On-site
Full Time
Role Designation : Technology Lead
Job Location : Bangalore
To work as a techno-functional SME to provide technical troubleshooting and product support for customers using our products.
Take ownership of user problems and be proactive when dealing with user issues.
Lead day-to-day production support for applications running in GCP (or any other cloud service) & Kubernetes environments.
Monitor application health, respond to incidents, and ensure timely resolution within SLAs.
Act as the primary escalation point for high-severity incidents and coordinate with engineering and cloud teams.
Drive root cause analysis (RCA), post-incident reviews, and long-term problem resolution.
Oversee implementation and maintenance of monitoring, alerting, and logging tools.
Maintain operational documentation, runbooks, and knowledge base for support teams.
Implementing automation tools to streamline operations and reduce the frequency of errors.
Mentor and guide L1/L2 support teams and ensure effective knowledge transfer.
Strong knowledge of Java/J2EE applications and microservices architecture
Familiarity with REST APIs
Experience with application performance troubleshooting and profiling
Understanding of Kubernetes objects: Deployments, Pods, Services, ConfigMaps, Secrets, etc.
Hands-on with kubectl, Kubernetes troubleshooting, and log analysis
Experience with key GCP services: GKE (Google Kubernetes Engine), Cloud Logging, Cloud Monitoring, Cloud SQL
Tools: Datadog or any other similar tool
Proficient in setting up alerts, dashboards, and log aggregation
Root cause analysis from logs and metrics
Strong skills in triaging production incidents and leading RCA efforts
Familiar with ITIL practices (especially Incident, Change, Problem Management)
Tools: Jira or any other similar tool
Leading L1/L2/L3 support teams
Incident bridge management, escalations handling
Mentoring and upskilling junior team members
Effective communication with developers, QA, DevOps, and business stakeholders
Post-incident reporting and communication
SLAs, SLOs, error budgets, service reliability
Defining support processes, runbooks, and knowledge bases
Coordinating deployments, patches, hotfixes
Managing go-live and rollback plans
Knowledge of SRE practices
Familiarity with security & compliance in cloud environments (e.g., vulnerability scanning, IAM best practices)
Automation using Python, Bash, or other scripting languages
Infosys
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