Application Support Engineer

Project Role :

Project Role Description :

Must have skills :

Good to have skills :

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification :

• Backup Management (Backups/Recovery jobs)
• Monitoring (Software and Hardware)
• Performing Scheduled Backups and On-Demand Backup requests
• Backup troubleshooting on failures and slowness issue
• New Server, VM, Agent based backup configuration and removal as per request
• Performing critical and normal restores as per requests
• Participating in audits for successful backups and failure backups
• Backup software upgradation to latest patches or new version Technical Experience:
• Should have experience on adding/updating backup and schedule policies, troubleshooting on backup failures, managing licensing and capacity usages.
• Should have experience on multiple agents which includes Filesystem, SQL, Oracle, Exchange, SAP, Active Directory and VM ware.
• Should have hands-on experience performing upgrades and patch updates.
• Good understanding of Deduplication in Avamar and its implantation.
• Should have experience knowledge on One Touch recovery, BareMetal restore.
• Should have experience on replication and secondary Copy management and configuring backups on multiple remote sites.
• Should have knowledge in performing disaster recovery backups. Managing High availability Backup Server and Performing backup migration.
• Should have experience on configuring the Disk and Tape library in backups.
• Should have hands-on experience in performing restoration of filesystem data
• Should have experience in recovery of SQL, Oracle, Exchange, AS400, VM servers and DB2
• Understanding of NDMP, VTL, SAN Media servers, file storage and Duplication options.
• Maintain all equipment for backup environment to include servers, disk, repository and tape library and storage devices.
• Should have experience in Installing /Removing Updates
• Should have experience Analyze and handle complex incidents and major incidents and promptly provide solutions
• Handle complex changes across the production
• Work with teams internal/external teams, vendors and all relevant stakeholders to ensure effective service delivery
• Maintain the platform to the highest standard and ensure 24x7 support
• Excellent Communication Skills, ITIL Process , Ticketing Management, Customer handling
• Relevant certifications will be an added advantage. Professional Attributes:
• Strong written and verbal communication skills, interpersonal skills.
• Strong time management skills, problem solving and analytical skills.
• Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays. Educational Qualification:
• 15 years of mandatory education as per Accenture Standards.