Application Support Analyst

Job Summary:

We are looking for a motivated and detail-oriented Application Support Analyst with at least 1 year of experience to join our growing Application Support team. The ideal candidate will have hands-on experience supporting Relativity or similar eDiscovery platforms, be comfortable running SQL queries, and be open to working rotational shifts.

Key Responsibilities:

• Provide first- and second-level support for eDiscovery tools, primarily Relativity.
• Monitor and troubleshoot application issues and escalate when necessary.
• Run and optimize SQL queries for reporting, data validation, and troubleshooting.
• Collaborate with legal teams, project managers, and IT teams to ensure seamless operations.
• Maintain incident logs, resolutions, and documentation of support procedures.
• Assist in testing, deployment, and upgrades of the eDiscovery platform.
• Perform regular health checks and ensure system availability and performance.
• Participate in rotational shifts, including weekends and holidays as required.

Required Skills and Qualifications:

• 1+ year of experience in application support, preferably in legal or eDiscovery domain.

• MANDATORY SKILL SETS - Relativity, SQL, Microsoft Office

• Working knowledge of Relativity or similar eDiscovery platforms (e.g., Nuix, Reveal, Everlaw).

• Proficient in SQL – ability to write, read, and troubleshoot queries.

• Basic understanding of data structures, file formats, and processing workflows.
• Strong analytical, problem-solving, and communication skills.
• Willingness to work in rotational shifts and under pressure in time-sensitive environments.

Preferred Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field
• Experience with ticketing systems like ServiceNow, JIRA, or similar.
• Exposure to scripting (PowerShell, Python) is a plus.

Understanding of legal/litigation processes and EDRM workflow is an added advantage