22 Nuix Jobs

The Scrum Master is responsible for facilitating and guiding a scrum team in using the Scrum framework and agile principles to deliver value to customers quickly . A scrum master should have a strong understanding of the Scum and Kanban frameworks plus Agile values and principles . This role requires excellent communication, facilitation, negotiation and coaching skills Responsibilities Essential Responsibilities : Facilitate Scrum ceremonies - daily stand-ups, planning, grooming, reviews, and retrospectives with teams, PMs and other stakeholders Facilitate and guide team discussions, conflict resolution and progress tracking Adopt, coach, and evangelize Agile values and principles in the team and across the organization Drive continuous improvement at team and org level by using data/metrics and reporting/feedback Help the product development teams perform at their best – without compromising Scrum values on teams where you don’t have direct reports Reinforce customer centric thinking - solve customer’s biggest problems and help build amazing products that delight them Ensure the scrum framework is followed, and guide and coach the team through it. Remove obstacles that prevent the team from meeting its goals. Promote collaboration and ensure the team adheres to Scrum values. Work with the product owner and development team to plan and execute sprint , daily stand-ups, and sprint reviews. Create and maintain project timelines and monitor progress against goals. Identify and manage risks Act as a liais on between the Scrum team and people or teams outside of the team Provide timely feedback Drive a culture of agility and learning. Qualifications Minimum Education Requirements: Bachelor’s Degree Or Equivalent Experience Required . Job Qualifications: Experience as a Scrum Master of 3-7 years of proven experience Must have experience with complex initiatives cutting across x-functional teams Expert at Scrum process, ceremonies, and risk management Scrum metrics measurement & management - velocity, burn down and other productivity metrics Strong JIRA Reporting background Experience working with J IRA and Confluence Advanced understanding of Product development and/or infrastructure processes and lifecycle Proven experience delivering new Products to Market Technical comfort and experience with both application and platform software development Outstanding organizational communication & interpersonal relationship building skills conducive to collaboration; able to work well in a cross-functional, matrixed environment Comfortable with ambiguity and rapid changes with an ability to stay flexible, and adapt as needed Ability to build credibility and rapport with team - technical and non-technical team members alike Other Preferred Experience: Experience with J IRA Software Proficiency with Relativity, Nuix, or other eDiscovery platforms EDRM awareness Knowledge of relational databases Consilio’s True North Values Excellence : We strive to make every client our advocate Passion : We DO because we CARE Collaboration : We win together through teamwork and communication Agility : We flex, adapt, and embrace change People : We value, respect, and invest in our teammates Vision : We create clarity of purpose and a clear path forward Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Show more Show less

Job Type Full-time Description Job Summary: We are seeking a highly skilled Application Specialist to provide first-call resolution support for hosted eDiscovery applications and infrastructure services. Primary duties include providing client-facing L1-L2 technical support of hosted eDiscovery applications. The Application Specialist would also assist with monitoring servers and storage resources in the support of applications and IaaS services. This individual will provide support and resolution of break-fix incidents, fulfill service requests, perform application testing, and assist with performance troubleshooting. The role is ‘hands-on’ and will require an individual with the ability to learn and adapt to new technologies. You will be expected to understand and adhere to documented policies, procedures, and guidelines for the day-to-day execution of support and operational tasks. The Application Specialist reports to the Technical Services Manager and is an Operations team member. Responsibilities Application Support: Provide first-call resolution support for hosted eDiscovery applications including Relativity, Brainspace, 4iG, and supporting infrastructure resources. Address complex technical issues in collaboration with Application and System Engineers. Ticket Resolutions: Responding to customer-submitted tickets, working tickets through resolution, regularly updating tickets with status, following ticket hand-off procedures, and escalating tickets to senior team members when required. Application Monitoring: Monitor performance and availability of hosted eDiscovery applications and supporting infrastructure. SQL Scripting: Execute SQL or PowerShell scripts for application support, system management or report generation. Request Fulfillment: Provision new databases, user accounts, access requests, expand storage resources, and fulfill other customer requests as needed following documented procedures. Data Migrations: Assist customers with migrating workspaces and databases from 3rd party environments into hosted application instances following established processes. Customer Onboarding: Assist with a new partner or customer onboarding as required. Software Installation: Installation of software on servers or virtual desktop environments as required following standard processes and procedures. Documentation: Create and maintain comprehensive documentation such as FAQs, Knowledge Base articles, troubleshooting guides, and SOPs. Flexible Role Adaptation: Adapt to various assigned duties in evolving technology scenarios. Alerts and On-Call Rotation: Respond to critical alerts during the working day, and after hours per published on-call rotation schedule. Requirements Minimum Qualifications and Education Requirements: Certifications: CompTia A+, Microsoft, or equivalent experience. Education: Bachelor's degree in IT, or equivalent experience in a related field. Experience: Minimum of 3 years in IT or eDiscovery. Technical Skills: Working knowledge of web-based applications Working knowledge of Microsoft SQL or relational databases. Working knowledge of SQL and PowerShell scripting. Working knowledge of major server operating systems including Windows Server editions and Linux distributions. Preferred Requirements Certifications: ITIL v3 or ITIL v4 Foundations certification. Relativity Certified Administrator. Application Support: Proficiency with eDiscovery applications such as Relativity, Brainspace, Reveal, NUIX, LAW. Job Requirements Practical understanding of information technology concepts, protocols, industry best practices, and ITIL processes. Excellent problem-solving skills with keen attention to detail Ability to work under minimal supervision and under your initiative. Ability to collaborate with other teams across multiple time zones and geographies. Occasionally working evenings or weekends as required for scheduled or emergency maintenance. Show more Show less

Job Type Full-time Description Job Summary: We are seeking a highly skilled senior application Specialist to provide first-call resolution support for hosted eDiscovery applications and infrastructure services. Primary duties include providing client-facing L2 technical support for hosted eDiscovery applications. The Sr Application Specialist would also assist with monitoring servers and storage resources in the support of applications and IaaS services. This individual will provide support and resolution of break-fix incidents, fulfill service requests, perform application testing, and assist with performance troubleshooting. The role is ‘hands-on’ and will require an individual with the ability to learn and adapt to new technologies. You will be expected to understand and adhere to documented policies, procedures, and guidelines for the day-to-day execution of support and operational tasks. The Sr Application Specialist reports to the Technical Services Manager and is an Operations team member. Responsibilities Advanced Application Support: Provide first-call resolution support for hosted eDiscovery applications including Relativity, Brainspace, 4iG, and supporting infrastructure resources. Address complex technical issues in collaboration with Application and System Engineers. Ticket Resolutions: Responding to customer-submitted tickets, working tickets through resolution, regularly updating tickets with status, following ticket hand-off procedures, and escalating tickets to senior team members when required. Application Monitoring: Monitor performance and availability of hosted eDiscovery applications and supporting infrastructure. SQL Scripting: Execute and modify SQL or PowerShell scripts for application support, system management or report generation. Request Fulfillment: Provision new databases, user accounts, access requests, expand storage resources, and fulfill other customer requests as needed following documented procedures. Advanced-Data Migrations & Conversions: Assist customers with migrating workspaces and databases from 3rd party environments into hosted application instances following established processes. Assist with conversions of data from different eDiscovery platforms. Customer Onboarding: Assist with a new partner or customer onboarding as required. Software Installation: Installation of software on servers or virtual desktop environments as required following standard processes and procedures. Documentation: Create and maintain comprehensive documentation such as FAQs, Knowledge Base articles, troubleshooting guides, and SOPs. Flexible Role Adaptation: Adapt to various assigned duties in evolving technology scenarios. Alerts and On-Call Rotation: Respond to critical alerts during the working day, and after hours per the published on-call rotation schedule. Requirements Minimum Qualifications and Education Requirements: Certifications: CompTia A+, Microsoft or equivalent experience. Education: Bachelor's degree in IT, or equivalent experience in a related field. Experience: Minimum of 5 years in IT or eDiscovery. Technical Skills: Working knowledge of web-based applications Working knowledge of Microsoft SQL or relational databases. Working knowledge of SQL and PowerShell scripting. Working knowledge of major server operating systems including Windows Server editions and Linux distributions. Preferred Requirements Certifications: ITIL v3 or ITIL v4 Foundations certification. Relativity Certified Administrator. Application Support: Proficiency with common eDiscovery applications such as Relativity, Brainspace, Reveal, NUIX, LAW. Job Requirements Practical understanding of information technology concepts, protocols, industry best practices, and ITIL processes. Excellent problem-solving skills with keen attention to detail Ability to work under minimal supervision and under your initiative. Ability to collaborate with other teams across multiple time zones and geographies. Occasionally working evenings or weekends as required for scheduled or emergency maintenance. Show more Show less

What is special about Lighthouse? Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together. What’s unique about this role? Engaged in Client communication and Project Management for Intake, processing & Export of Client Data within Nuix, Relativity platforms. What will this person do? Act as support resource within the eDiscovery Client Services team, helping develop and execute solutions for clients utilizing our eDiscovery services. Provide first level direct and professional communication, both written and oral, to clients in support of a variety of eDiscovery and review needs. Support and participate in eDiscovery and data management activities, including, but not limited to filing requests for data intakes, processing, filtering, Review & hosting support Hands-on Administration of Relativity-based hosted matters, including direct client support from review through to production, general Relativity support requests, search assistance, document Batch management, user Management Develop industry, process, and relevant product knowledge to provide consultative support needed per client needs. Work closely with client law firms and corporate clients to develop a firm understanding of a client’s technical requirements and objectives, translating those needs, to a team of internal technical and legal professionals. Maintain open communication with internal teams and external clients to provide continuous visibility into a project’s status through close tracking of project risks, scope changes, and general requirements changes during the Project. Mitigate project risk through frequent cross-functional interactions to discuss project challenges and setting realistic expectations with internal project teams, external clients, as well as 3 rd party providers. Bring your passion and together we will shine. It would also be great if you have the following: Bachelor’s degree Certifications on database and data handling, preferred but not a mandatory requirement. Minimum 2 years of experience within eDiscovery Client Services/Project Management and/or litigation/practice support department within a law firm Basic understanding of structured and unstructured data, metadata, storage and retrieval, databases. Exposed to Client management and project management experience working with legal industry professionals. Team player, able to effectively interact cross-functionally with a variety of individuals with different competencies and backgrounds. Self-propelled, must possess a strong desire to learn new skills and perform tasks with minimal supervision and oversight. Excellent written and verbal communication skills. Ability to interact and explain challenges faced during data handling to team members, through robust dialogue, facilitation, and persuasiveness. Ability to engage across a range of backgrounds and levels of seniority with the ability to translate technical terms into language that non-technical persons can understand. Work flexible hours or rotational shifts to help support the demands of our eDiscovery business. Adhere to strict Data security policies & procedures defined by the Organization and ensure data security at all times. Preferred Skills Relevant experience utilizing eDiscovery technology & platforms such as Relativity, Nuix, Brainspace, Concordance, Ringtail, Service Now (Project management tool) is a plus. Familiarity with computer forensic tools is a good to have, but not required. (i.e., Encase, Forensic Tool Kit, MacQuisition, Cellebrite.). Understand proprietary software related to Data processing, Data Hosting and Time keeping. Develop or possess strong organizational skills and an extreme attention to detail. Proficiency with Windows and related software, such as Microsoft Excel, Power Point Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine. This position will work for and be employed by Lighthouse's India subsidiary, which is an independent company located in India. Show more Show less

About company: Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise. Renowned for its expertise in litigation, HSR second requests, internal and regulatory investigations, eDiscovery, document review, information governance, compliance risk assessments, cybersecurity, law department management, and contracts management. Role Overview The Data Operations Team Lead is a pivotal role as a first line leader ensuring that data processing and hosting services’ delivery, to Consilio’s clients are met in a timely and efficient fashion. Their responsibilities range from day-to-day work order handling to employee performance management. Their expertise as an escalation point for Data Operations team is typically driven by their deep understanding of eDiscovery domain and Consilio Data Operations processes. Responsibilities Ensure Operations delivery activity on the floor progresses as scheduled and required for the eDiscovery projects Escalate and resolve technical issues with IT support teams Interact with project managers on eDiscovery project schedules and delivery estimates Prioritize tasks for assigned projects and ensure coverage from his/her team members Guide seniors and consultants by providing them timely feedback as part of performance management Manage a team of 6-9 associates Report on project status and creating templates as required Provide queue movement and issues status updates to Data Ops leadership and worldwide counterparts Delegate, to train and provide opportunities to juniors in the team, mini projects and tasks Mastery over various ESI discovery data processing and hosting platforms Responsible for providing specific and substantiated inputs to managers during performance appraisal and career advancement of his/her team members Support Project Management organization by responsiveness to E-discovery requests and process adherence Prepare high impact incident reports Be cognizant of and act on measurement metrics like utilization, quality, productivity Collaborate with IT and product management to test new application upgrades and major enhancements Enhance training module to suit changing skills matrix for the team Train the trainers in the team on standard protocols and product knowledge Build new sub-teams on new processes – hiring, grooming, process documentation, quality control design etc Participate in regular policy and procedure review meetings with Operations leadership Conduct and participate in knowledge sharing sessions organized by Operations team Qualifications Four-year college degree preferred, preferably in a technical discipline (e.g., Computer Science, Computer Information Systems, etc.) An MBA qualification would be preferred 6-9 years of related E-Discovery or strong database/scripting experience Experience working under tight deadlines and unstructured situations People/Team management experience Ability to assess team members and provide timely feedback (positive/negative) on performance Excellent verbal and written communication skills Strong analytical and problem-solving skills Strong working knowledge of basic PC functions and Windows environment (e.g., MS Office) Knowledge of general database, networking, and file-systems concepts Expert to Master level certifications on E-discovery standard products Ability to perform troubleshooting and learn customized proprietary software Intermediate to advanced knowledge of several ESI data processing platforms (e.g., Nuix, Venio, Reveal, ECapture, Attenex Workbench, LAW, Autonomy, Clearwell, Stratify, etc.) Intermediate to advanced knowledge of several ESI data hosting platforms (e.g., Concordance, Relativity, Introspect, Ominx, Catalyst, Attenex DocMapper, etc.) and leading Text Editing tools like Ultraedit, Notepad++ Work timing: Rotating Shifts: 6 AM - 3 PM, 2 PM – 11 PM, (timings may vary depending on business requirement) Benefits: Competitive salary Health, dental, and vision insurance Retirement savings plan Professional development opportunities Collaborative and supportive work environment Why Join Us: Be part of a collaborative and innovative work environment. Opportunity for professional growth and development. Competitive salary and benefits package. Contribute to shaping the future of our software development processes. Consilio’s True North Values Excellence - We strive to make every client our advocate Passion - We DO because we CARE. Collaboration - We win together through teamwork and communication. Agility - We flex, adapt and embrace change. People - We value, respect and invest in our teammates. Vision - We create clarity of purpose and a clear path forward. Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Show more Show less

About company: Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise. Renowned for its expertise in litigation, HSR second requests, internal and regulatory investigations, eDiscovery, document review, information governance, compliance risk assessments, cybersecurity, law department management, and contracts management. Role Overview: Senior Analyst executes the more complex tasks on the processing and hosting modules of the EDRM framework; complexities arising because of unusual data-types or sheer size of ediscovery Projects. This role is a custodian of the tacit knowledge required in Data Operations team. Senior analysts, with their years of experience, play a pivotal role in developing junior associates and analysts. Responsibilities Ensure Operations activity progresses as scheduled and required for the eDiscovery projects Prioritize tasks for assigned projects and participate in transfer of work from one shift to another shift Support managers by providing project status and issue reporting as required Provide regular project status and issues updates to Operations management team (Global) Delegate tasks across Operations shifts as required to maintain consistent level of service Perform duties of a shift lead from time to time – including proactive queue management, quality control & resource management Modify and execute complex SQL queries and data file management tasks Track and record project workflow and milestones as required Use various ESI discovery data processing platforms to extract text and metadata from electronic documents Use multiple products & techniques to handle issues with electronic documents tiffing/imaging processes Troubleshoot issues that may occur during data loading into hosting platform for review Support Project Management by assisting with document searching and tagging in hosted databases Prepare client data deliverables (including exception reports, delivery reports, execute custom tasks etc.) Determine the most effective and efficient way to complete tasks and meet client expectations with available resources Trouble-shoot and resolve issues prior to escalation to Operations management and/or engineering Perform quality control of work product including production QCs, metadata population checks etc. Provide formal class room based training to other team members on E-discovery applications and concepts Participate in regular policy and procedure review meetings with other team members Assist Operations management with various administrative tasks (e.g., scheduling) Coordinate with other E-discovery teams (Collections, Forensics, Application Support, Quality Control, Engineering, and PMs) to appropriately plan engagements to meet client deliverables/timelines, resolve specific issues, and improve overall quality and efficiency Assist Operations management with planning and documentation of Operations policy and processes Conduct and participate in knowledge sharing sessions organized by Operations team from time to time Get certified with industry leading certificates like RCA, Nuix Master, six sigma etc. Qualifications Four-year college degree preferred, preferably in a technical discipline (e.g., Computer Science, Computer Information Systems, etc.) 3-7 years of related E-Discovery or strong database/scripting experience Experience working under tight deadlines in fast-paced data production environments Excellent verbal and written communication skills Strong analytical and problem-solving skills Strong working knowledge of basic PC functions and Windows environment (e.g., MS Office) Knowledge of general database, networking, and file-systems concepts Experience with several of the following preferred: SQL, Visual Basic/VB Script, MS-Access, Advanced text editors and MS-Office Ability to perform troubleshooting and learn customized proprietary software Intermediate to advanced knowledge of several ESI data processing platforms (e.g., Nuix, Venio, ECapture, Attenex Workbench, LAW, TRUE, Autonomy, Clearwell, Stratify, etc.) E-discovery products’ certifications are an added advantage Intermediate to advanced knowledge of several ESI data hosting platforms (e.g., Concordance, Relativity, Introspect, Ominx, Catalyst, Attenex DocMapper, etc.) Ability to read and interpret quality rules, operating and maintenance instructions, and procedure manuals Work timing: Rotating Shifts: 6 AM - 3 PM, 2 PM – 11 PM, 9 PM – 6 AM (timings may vary depending on business requirement). Permanent Shift: 9 PM – 6 AM. Why Join Us: Be part of a collaborative and innovative work environment. Opportunity for professional growth and development. Competitive salary and benefits package. Contribute to shaping the future of our software development processes. Consilio’s True North Values Excellence - We strive to make every client our advocate Passion - We DO because we CARE. Collaboration - We win together through teamwork and communication. Agility - We flex, adapt and embrace change. People - We value, respect and invest in our teammates. Vision - We create clarity of purpose and a clear path forward. Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Show more Show less

About company: Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise. Renowned for its expertise in litigation, HSR second requests, internal and regulatory investigations, eDiscovery, document review, information governance, compliance risk assessments, cybersecurity, law department management, and contracts management. Role Overview The Data Operations Team Lead is a pivotal role as a first line leader ensuring that data processing and hosting services’ delivery, to Consilio’s clients are met in a timely and efficient fashion. Their responsibilities range from day-to-day work order handling to employee performance management. Their expertise as an escalation point for Data Operations team is typically driven by their deep understanding of eDiscovery domain and Consilio Data Operations processes. Responsibilities Ensure Operations delivery activity on the floor progresses as scheduled and required for the eDiscovery projects Escalate and resolve technical issues with IT support teams Interact with project managers on eDiscovery project schedules and delivery estimates Prioritize tasks for assigned projects and ensure coverage from his/her team members Guide seniors and consultants by providing them timely feedback as part of performance management Manage a team of 6-9 associates Report on project status and creating templates as required Provide queue movement and issues status updates to Data Ops leadership and worldwide counterparts Delegate, to train and provide opportunities to juniors in the team, mini projects and tasks Mastery over various ESI discovery data processing and hosting platforms Responsible for providing specific and substantiated inputs to managers during performance appraisal and career advancement of his/her team members Support Project Management organization by responsiveness to E-discovery requests and process adherence Prepare high impact incident reports Be cognizant of and act on measurement metrics like utilization, quality, productivity Collaborate with IT and product management to test new application upgrades and major enhancements Enhance training module to suit changing skills matrix for the team Train the trainers in the team on standard protocols and product knowledge Build new sub-teams on new processes – hiring, grooming, process documentation, quality control design etc Participate in regular policy and procedure review meetings with Operations leadership Conduct and participate in knowledge sharing sessions organized by Operations team Qualifications Four-year college degree preferred, preferably in a technical discipline (e.g., Computer Science, Computer Information Systems, etc.) An MBA qualification would be preferred 6-9 years of related E-Discovery or strong database/scripting experience Experience working under tight deadlines and unstructured situations People/Team management experience Ability to assess team members and provide timely feedback (positive/negative) on performance Excellent verbal and written communication skills Strong analytical and problem-solving skills Strong working knowledge of basic PC functions and Windows environment (e.g., MS Office) Knowledge of general database, networking, and file-systems concepts Expert to Master level certifications on E-discovery standard products Ability to perform troubleshooting and learn customized proprietary software Intermediate to advanced knowledge of several ESI data processing platforms (e.g., Nuix, Venio, Reveal, ECapture, Attenex Workbench, LAW, Autonomy, Clearwell, Stratify, etc.) Intermediate to advanced knowledge of several ESI data hosting platforms (e.g., Concordance, Relativity, Introspect, Ominx, Catalyst, Attenex DocMapper, etc.) and leading Text Editing tools like Ultraedit, Notepad++ Work timing: Rotating Shifts: 6 AM - 3 PM, 2 PM – 11 PM, (timings may vary depending on business requirement) Benefits: Competitive salary Health, dental, and vision insurance Retirement savings plan Professional development opportunities Collaborative and supportive work environment Why Join Us: Be part of a collaborative and innovative work environment. Opportunity for professional growth and development. Competitive salary and benefits package. Contribute to shaping the future of our software development processes. Consilio’s True North Values Excellence - We strive to make every client our advocate Passion - We DO because we CARE. Collaboration - We win together through teamwork and communication. Agility - We flex, adapt and embrace change. People - We value, respect and invest in our teammates. Vision - We create clarity of purpose and a clear path forward. Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Show more Show less

Role and responsibilities: Implement and supervise execution of review plans that meet both our standards and project specific requirements. Recommend and drive best practices in review as a trusted advisor to both internal and external stakeholders. Communicate directly with counsel, client, and review team on substance and progress of review. Assist in development of matter-specific review project plans that address review workflow strategy and optimal application of technology. Establish review quality control measures and manage document review teams to ensure adherence to our playbook, execution of throughput goals & quality deliverables. Collaborate with our teams, including AI experts and data project managers. Consult on technology efficiency drivers for redaction application and privilege logging. Provide client- and case-specific subject matter expertise. Provide feedback, training, and direction to Review Associates and Senior Associates while building cohesion within the team. Participate in process improvement initiatives and other related duties as assigned. Required skills and experience: 5+ years of experience as a document review manager with a review provider or law firm Bachelors or Masters degree in law Experience managing document review projects for complex financial services and pharmaceutical clients preferred. Experience managing non-litigation projects like data breach of contract extraction review projects a plus. Ability to lead and motivate diverse attorney teams in completion of review workflows while adhering to established accuracy targets, project timelines, and budget parameters. Self-motivated, with strong sense of ownership and commitment to client satisfaction Knowledge of litigation discovery process and objectives Strong written and oral communication skills suited to a client-facing role, careful attention to detail, and general technical aptitude. Ability to manage competing priorities and work independently or as part of a team. Proficiency as an end user in Relativity, Brainspace, Blackout or comparable platforms Experience establishing matter-tailored quality control measures and managing reviews across a variety of discovery matters.

It's fun to work at a company where people truly believe in what they are doing! Job Description: Position Summary: Join us as an Operations Analyst I, taking charge of a specific project segment. Your role involves meticulous data preparation, processing, and quality control to deliver exceptional results to our clients within tight deadlines. If you're eager to kickstart your career in a thriving industry, seize this opportunity. Job Responsibilities: Familiarize yourself with our proprietary software (NUIX, Relativity) and established workflows. Effectively communicate project updates across all organizational levels. Ensure work aligns with the company's high-quality standards. Investigate errors, anomalies, and proactively prevent future issues. Self-driven and motivated, Strong critical thinking and troubleshooting skills. Manage multiple projects concurrently, adapting to changing requirements. Experience in Electronic Discovery data processing. Proficient in Microsoft Office. Exceptional attention to detail. Effective in independent and team-based work environments. Skills and Qualifications: Familiarity with Windows Operating System. Proficiency in Microsoft Outlook and Office applications. Knowledge of litigation support applications (IPRO, Nuix, LAW, Relativity, Concordance, etc.). Proven experience in a fast-paced technical environment with tight deadlines. Demonstrates urgency, initiative, and ownership. Efficient work-style with a focus on continuous process improvement. Excellent written and verbal communication skills. Strong organizational skills with meticulous attention to detail. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records. Show more Show less

It's fun to work at a company where people truly believe in what they are doing! Job Description: Position Summary: Join us as an Operations Analyst I, taking charge of a specific project segment. Your role involves meticulous data preparation, processing, and quality control to deliver exceptional results to our clients within tight deadlines. If you're eager to kickstart your career in a thriving industry, seize this opportunity. Job Responsibilities: Familiarize yourself with our proprietary software (NUIX, Relativity) and established workflows. Effectively communicate project updates across all organizational levels. Ensure work aligns with the company's high-quality standards. Investigate errors, anomalies, and proactively prevent future issues. Self-driven and motivated, Strong critical thinking and troubleshooting skills. Manage multiple projects concurrently, adapting to changing requirements. Experience in Electronic Discovery data processing. Proficient in Microsoft Office. Exceptional attention to detail. Effective in independent and team-based work environments. Skills and Qualifications: Familiarity with Windows Operating System. Proficiency in Microsoft Outlook and Office applications. Knowledge of litigation support applications (IPRO, Nuix, LAW, Relativity, Concordance, etc.). Proven experience in a fast-paced technical environment with tight deadlines. Demonstrates urgency, initiative, and ownership. Efficient work-style with a focus on continuous process improvement. Excellent written and verbal communication skills. Strong organizational skills with meticulous attention to detail. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records. Show more Show less

The Software Engineer is responsible for Software development, maintenance, monitoring, problem resolution of development solutions with or within .NET, Relativity or other tools that relate to eDiscovery applications, databases, and workflows. This role participates in Information Technology projects from inception of the project through the maintenance phase. The role involves a teamwork approach and close coordination with other departments across all levels of the organization to define and translate requirements into sound technical solutions and execute to deliver high quality development solutions. Responsibilities Responsible for the creation and maintenance of moderate to highly complex software solutions (including data infrastructure, reporting, and applications) that address the informational and analytical needs of the various groups. Responsible for all phases of the project lifecycle which include requirements gathering, solution design, application development, and system testing. Analyze end user data need and develop user-oriented solutions which interface with existing applications. Maintain documentation for all work processes and procedures. Make improvement suggestions and adhere to all approved work changes for the team. Interact and partner effectively across all appropriate internal business teams. Provide backup support for all work and project efforts as needed. Assist with team planning and growth strategy. Ensure execution of all industry InfoSec specific compliance matters within the team. Participate in major upgrades to Platform software. Participate or training on business functionality for system end users. Test operation of completed programs, debug as needed. Develop functional unit testing around developed applications for testing automation. Additional Responsibilities/Details: Acts as a technical liaison to other departments and may be responsible for providing application/programming support to the organization’s Case/Client efforts using technology and critical thinking. Responsible for customization of Relativity and development & maintenance of custom modules in Relativity platform. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis. Adaptable and able to learn quickly and demonstrate a big picture approach when managing projects. Qualifications Minimum Education Requirements: Bachelor of Science in Computer Science or related field, or comparable business/technical experience. Minimum Experience Requirements: At least 3 years of experience of application development experience which includes: programming, data management, collection, modeling, and interpretation across complex data sets. Full stack experience using Visual Studio and C# .NET, writing both client and server-side applications. Experience with shell scripting and 3 rd party APIs to develop custom applications. Demonstrated ability to write T-SQL queries and knowledge of relational database principles and best practices. Demonstrated ability to develop alternative solutions to complex problems and recommend the best solution to the business and project team. Demonstrated advanced analytical, troubleshooting, and problem-solving skills. Demonstrated mastery of test strategies, test plans, and test execution. Experience with Microsoft Windows server infrastructure. Other Requirements: At least 3 years of Relativity Custom Application development, or related eDiscvovery development or scripting experience Experience with the following is a plus: E-Discovery or Legal Industry UI dev using Angular / Angular 2 framework .NET MVC .NET Core NUIX Platforms Microsoft SSIS Creation of web APIs Non-relational databases Must be able to work a flexible shift to be available during US hours for meetings, code reviews and grooming meetings. Consilio’s True North Values Excellence We strive to make every client our advocate Passion We DO because we CARE Collaboration We win together through teamwork and communication Agility We flex, adapt and embrace change People We value, respect and invest in our teammates Vision We create clarity of purpose and a clear path forward Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Show more Show less

It's fun to work at a company where people truly believe in what they are doing! Job Description: Responsibilities Learn proprietary software applications (Epiq Discovery, DMX), 3rd party eDiscovery applications (Relativity, NUIX), electronic discovery and data recovery processes. Stage and process client data in different file formats. Perform quality control for data extraction, text, native files and images. Work closely with team members to troubleshoot data issues, research software and/or techniques to solve problems, and carry out complex data filtering tasks. Provide feedback to management about potential software improvements and assist with user acceptance testing prior to new software releases. Use technical expertise and thorough understanding of electronic discovery tools and technology to deliver expert level processing and data extraction to clients. Complete work requests daily using Epiq’s internal workflow ticketing system. Communicate and collaborate with other company departments. Requirements For The Role Include Must possess a strong desire to learn new skills. Must display excellent verbal and written communication. Needs to consistently demonstrate strong problem solving and troubleshooting skills. Must have a strong knowledge of database design and structure. Must have the ability to demonstrate superior organizational skills and attention to detail while working effectively under pressure and meeting strict deadlines. Must work well in a team environment. Ability to communicate with teammates from different geographical locations Curiosity and a constant interest in learning. Excellent judgment, discretion, and diplomacy. High standard of emotional maturity and personal presentation. Education & Experience Bachelor’s degree in Computer Science, Business Management or closely related field of study or equivalent combination of education and experience. Knowledge of the legal, software-as-a-service and/or professional services industries is a plus. Light scripting skills preferred SQL or other technical database proficiencies preferred Leadership Competencies Integrity -- Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes. Client Focus -- Takes action with the clients, both internal and external and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback. Results Driven - Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks. Entrepreneurial Orientation - Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals. Decisiveness - The ability to make well informed, effective, and timely decisions even when data is limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions; ability to make tough decisions. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records. Show more Show less

What You'll Do Serve as primary POC to manage client data through the ediscovery lifecycle Communicate with DISCO Project Managers and DISCO clients about project milestones Create review workflows and administer DISCO databases Develop advanced knowledge of the DISCO platform and its capabilities in order to advise clients on best practices for early data assessment, document review, production, depositions, and trial Build rapport and establish open communication with clients regarding DISCO usage, status reporting, and core product functionality Deliver product training to attorneys, paralegals, and litigation support specialists Provide feedback and feature requests to the product and engineering teams Collaborate with cross-functional team members, including other Project Managers, Forensics, Data Operations, Disco Desk, and Client Success, to help solve challenges and manage clients through those solutions to create the best client outcome Who You Are Minimum of 2 years of ediscovery project management experience at a law firm, in-house legal department, or service provider Deep knowledge of one or more industry standard ediscovery platforms, such as DISCO, Relativity, Recommind, or Concordance Excellent written and verbal communication skills with a focus on detail, organization, and responsiveness Successfully able to manage multiple fast-paced projects simultaneously Strong problem-solving and analytical-thinking skills to troubleshoot technical challenges and craft creative solutions Committed to providing excellent service and support, both internally and externally Flexible and adaptable to changing priorities, scope, and technology Able to work independently and as part of a team Familiar with data collection and processing software, such as DISCO, LAW, Cellebrite, Relativity Processing, Nuix, X1, EnCase, FTK, and others Bachelor’s degree required Even better if you… Have worked at a Consulting firm or provided consultative solutions in ediscovery Are certified in ediscovery platforms and applications, such as DISCO, Relativity, Nuix, LAW, or Brainspace Have experience working for a litigation support group at a law firm/corporation or working closely with lit support groups in your previous roles Have a JD Have worked for a software company Perks of DISCO Open, inclusive, and fun environment Benefits, including medical and dental insurance Competitive salary plus discretionary bonus Opportunity to be a part of a startup that is revolutionizing the legal industry Growth opportunities throughout the company About DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Show more Show less

Hiring Review Associates with the following skills and experience. 2+ years of experience as a document review attorney with a review provider or law firm Bachelors or Masters degree in law Experience in performing document review for complex financial services and pharmaceutical clients preferred. Ability to execute complex review workflows while adhering to established accuracy targets, project timelines and budget parameters. Self-motivated, with a strong sense of ownership and commitment to client satisfaction Knowledge of litigation discovery process and objectives Strong written and oral communication, careful attention to detail, and general technical aptitude Ability to manage competing priorities and work independently or as part of a team. Proficiency as an end user in Relativity, Brainspace, Blackout or comparable platforms Experience implementing matter-tailored quality control measures across a variety of discovery matters.

The Software Developer is responsible for software development, maintenance, monitoring, problem resolution of development solutions with or within .NET, Relativity or other tools that relate to eDiscovery applications, databases and workflows. This role participates in Information Technology projects from inception of the project through the maintenance phase. The role involves a teamwork approach and close coordination with other departments across all levels of the organization to execute on the analyzing, writing, building and deployment of software with high quality development solutions. Responsibilities Essential Responsibilities: Responsible for the creation and maintenance of moderate to highly complex solutions (including data infrastructure, reporting, and applications) that address the informational and analytical needs of the various groups. Responsible for all phases of the project lifecycle which include requirements gathering, solution design, application development, and system testing. Analyze end user data needs and develop user-oriented solutions which interface with existing applications. Maintain documentation for all work processes and procedures. Make improvement suggestions and adhere to all approved work changes for the team. Interact and partner effectively across all appropriate internal business teams. Provide backup support for all work and project efforts as needed. Assist with team planning and growth strategy. Ensure execution of all industry InfoSec specific compliance matters within the team. Participate in major upgrades to systems, platforms and/or software. Participate or training on business functionality for system end users. Test operation of completed programs, debug as needed. Develop functional unit testing around developed applications for testing automation. Additional Responsibilities/Details: Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis Adaptable and able to learn quickly and demonstrate a big picture approach when working onprojects. Qualifications Minimum Education Requirements: Bachelor of Science in Computer Science or related field, or comparable business/technical experience. Minimum Experience Requirements: At least 4 - 7 years of experience of application development experience which includes: programming (database, system, and/or scripting) and working across complex data sets. Front-end technology: Experience in front-end technologies (any): .Net ASP MVC, JavaScript, CSS3 and HTML5, web frameworks (ideally SPA) such as React or Angular Experience with API integration. Development languages: Knowledge of and e xperience with using Visual Studio and C# .Net writing server-side applications. Database and cache: Familiarity with writing SQL queries, using database tables for persistence and connectivity to RDBMS technology such as MS SQL Server or Oracle. Ideally, also familiar with caching mechanisms such as Redis, Memcached or Varnish Demonstrated ability to develop alternative solutions to complex problems and recommend the best solution to the business and project team. Demonstrated advanced analytical, troubleshooting and problem-solving skills. Demonstrated mastery of test strategies and execution. Technical Skills: Proficient in server-side languages and RESTful API design/development Solid understanding of database design/management, ideally also caching mechanisms Some knowledge of authentication and authorization mechanisms such as OAuth 2.0 and JWT Strong experience with both Microsoft Windows Server infrastructure and distributed systems Other Requirements: Experience with version control systems and CI/CD pipelines Experience with containerization technologies such as Docker and Kubernetes Experience in eDiscovery Space is a plus. Relativity / NUIX Platforms experience is a plus. Show more Show less

Job Description About KPMG in India KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment. Key Responsibilities Team Leadership: Manage and mentor a team of forensic technology, ensuring efficient workflow and adherence to best practices. Experience of managing 5-10 team members. Digital Forensic and eDiscovery: Hands on experience in digital forensic and eDiscovery. Good understanding on EDRM framework and processes. Client management: Manage communications with internal and external stakeholders. Investigation Oversight: Plan, execute, and document digital forensic investigations related to cybercrime, fraud, and regulatory compliance. Evidence Management: Maintain a strict chain of custody for digital evidence, ensuring integrity and admissibility in legal proceedings. Data Analysis & Reporting: Conduct forensic data acquisition, preservation, and analysis from various digital devices, preparing detailed forensic reports. Incident Response: Lead cyber forensic investigations related to security breaches, network intrusions, and data leaks. Technology Implementation: Utilize advanced forensic tools such as EnCase, FTK, Cellebrite, and other digital forensic software. Cross-Department Collaboration: Work closely with internal teams and look for opportunity for collaboration. Qualifications & Skills Educational Background: BE/B.TECH/MCA/M. Tech-(Computers/Electronics/IT) Experience: 7+ Years Tools – Hands on experience in Cellebrite, Encase, Nuix, Relativity, Splunk, Axiom, SQL and etc. Certifications: Preferred certifications include EnCE, Relativity (RCA, Master), PMP any other industry known certification. Technical Expertise: Strong knowledge of forensic tools, data analytics, and cybersecurity frameworks. Communication & Leadership: Ability to translate complex forensic findings into understandable reports and lead forensic teams effectively. Equal employment opportunity information KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you. Qualifications BE, Btech, MCA, Mtech Show more Show less

Overview: The Concierge Partner is primarily responsible for providing Consilio’s COBALT clients with support via incoming calls and email. Hosting client training sessions, upon request. Their secondary responsibility is to fulfill all account management requests for Consilio’s COBALT clients (ie. account creations, project access and new engagement tasks). Responsibilities: Customer Satisfaction: 1. Service Level Agreements (SLAs) Ensure 15min response, follow-up and resolution SLAs are being met. 2.Provide the highest level of customer service to further solidify the relationship with Consilio’s COBALT clients by: Assistance with logging into the system, navigating the interface and performing specific tasks. Guidance on advanced features such as searching and exporting. Troubleshoot and resolve support issues. 3.Have a passion for speaking to clients, with expertise in the following areas: Security awareness of caller/user identification and approval polices. Client advocacy when collaborating with other teams and keeping the customer updated on resolution. Awareness of eDiscovery life cycle. Qualifications: Education Requirements: Bachelor’s degree or higher (any discipline). Language Requirements: Multilingual in English AND at least one of the following: Cantonese/German/Mandarin. B2 level proficiency or higher. APTITUDE Digital Intelligence – ability to acquire and apply new knowledge related to digital technology. Digital Literacy – ability to find, evaluate and clearly communicate information through multiple mediums. Experience Requirements: At least 2-3 years - in either customer service, tech support, legal, government, financial or hospitality roles. Operating Systems – Windows and Mac. Microsoft 365 – Office (Excel, Word & PPT), Visio and Sharepoint. Customer Service Requirements: Strong communicator – both written and verbally. Active listener – gains knowledge while engaging with the speaker. Team player – capable of working independently or collaboratively with colleagues as situations arise. Flexibility – to adapt to regional communication styles. Patience & Empathy – when supporting clients of varying technical proficiency. Client advocacy - when collaborating with other teams or when providing the client with status updates. Logical Thinking Requirements: Problem Solver – capable of identifying issues and communicating resolution steps clearly. Assessor – can identify scenarios that require escalation to either Concierge Leadership or other teams. EXTRA CREDIT FOR Previous experience in eDiscovery industry. Previous experience with eDiscovery systems such as Relativity, Everlaw and NUIX. Previous experience with user access systems such as ActiveDirectory and Azure. Existing Consilio employees with at least 1 year tenure. What Shift You’ll Work Tuesday to Saturday 6am to 3pm IST. What We Offer Initial 120 days – working in office schedule of 5 days/week from office. Post 120 days – working hybrid schedule of at least 3 days/week from office. Sightline Administrator certification. Relativity Review Management Specialist certification (RRMS) Sightline Administrator certification. Brainspace Administrator certification BlackOut User certification Health and welfare benefits (including medical, dental, vision, life insurance and EAP). Retirement plan. Paid-time off (PTO). Employee Appreciation (Bonusly) and Referral Reward Programs. Consilio’s True North Values Excellence We strive to make every client our advocate Passion We DO because we CARE Collaboration We win together through teamwork and communication Agility We flex, adapt and embrace change People We value, respect and invest in our teammates Vision We create clarity of purpose and a clear path forward Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

The Concierge Partner is primarily responsible for providing Consilio’s COBALT clients with support via incoming calls and email. Hosting client training sessions, upon request. Their secondary responsibility is to fulfill all account management requests for Consilio’s COBALT clients (ie. account creations, project access and new engagement tasks). Responsibilities Customer Satisfaction: Service Level Agreements (SLAs) Ensure 15min response, follow-up and resolution SLAs are being met. Provide the highest level of customer service to further solidify the relationship with Consilio’s COBALT clients by: Assistance with logging into the system, navigating the interface and performing specific tasks. Guidance on advanced features such as searching and exporting. Troubleshoot and resolve support issues. Have a passion for speaking to clients, with expertise in the following areas: Security awareness of caller/user identification and approval polices. Client advocacy when collaborating with other teams and keeping the customer updated on resolution. Awareness of eDiscovery life cycle. Qualifications Education Requirements: Bachelor’s degree or higher (any discipline). Language Requirements: Multilingual in English AND at least one of the following: Cantonese/German/Mandarin. B2 level proficiency or higher. APTITUDE Digital Intelligence – ability to acquire and apply new knowledge related to digital technology. Digital Literacy – ability to find, evaluate and clearly communicate information through multiple mediums. Experience Requirements: At least 2-3 years - in either customer service, tech support, legal, government, financial or hospitality roles. Operating Systems – Windows and Mac. Microsoft 365 – Office (Excel, Word & PPT), Visio and Sharepoint. Customer Service Requirements: Strong communicator – both written and verbally. Active listener – gains knowledge while engaging with the speaker. Team player – capable of working independently or collaboratively with colleagues as situations arise. Flexibility – to adapt to regional communication styles. Patience & Empathy – when supporting clients of varying technical proficiency. Client advocacy - when collaborating with other teams or when providing the client with status updates. Logical Thinking Requirements: Problem Solver – capable of identifying issues and communicating resolution steps clearly. Assessor – can identify scenarios that require escalation to either Concierge Leadership or other teams. EXTRA CREDIT FOR Previous experience in eDiscovery industry. Previous experience with eDiscovery systems such as Relativity, Everlaw and NUIX. Previous experience with user access systems such as ActiveDirectory and Azure. Existing Consilio employees with at least 1 year tenure. What Shift You’ll Work Tuesday to Saturday 6am to 3pm IST. What We Offer Initial 120 days – working in office schedule of 5 days/week from office. Post 120 days – working hybrid schedule of at least 3 days/week from office. Sightline Administrator certification. Relativity Review Management Specialist certification (RRMS) Sightline Administrator certification. Brainspace Administrator certification BlackOut User certification Health and welfare benefits (including medical, dental, vision, life insurance and EAP). Retirement plan. Paid-time off (PTO). Employee Appreciation (Bonusly) and Referral Reward Programs. Consilio’s True North Values Excellence We strive to make every client our advocate Passion We DO because we CARE Collaboration We win together through teamwork and communication Agility We flex, adapt and embrace change People We value, respect and invest in our teammates Vision We create clarity of purpose and a clear path forward Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Hiring, Relativity Application Support Engineer Bachelors degree in computer science, related field or comparable job experience preferred Requires 2 - 5 years of experience in Engineering, Technology or similar function Strong knowledge of commonly used Ediscovery tools including but not limited to: Relativity, Brainspace, Nuix and Ecapture Working knowledge of SQL Database Design, administration and reporting Intermediate level knowledge of T-SQL query language Understanding of Linux based operating systems is a plus Understanding of Vmware ESXi and Vcenter is a plus Understanding of SAN and NAS storage systems is a plus Business Intelligence and analytics work experience including architecture design and systems lifecycle development management Strong analytics and communications background (e.g., math, statistics, quantitative methods, and verbal and writing proficiency) Ability to convey complex idea both verbally and in writing to a non-technical audience Demonstrated record of excellent customer service Whats unique about this role? The Application Support Engineer will be a dynamic, high integrity individual with superior technical skills who is an adaptable and innovative team player and enjoys being part of a highly collaborative, service-focused team. Responsible for providing top tier support for applications used by the organization and engaging with multiple departments to ensure the best experience possible for clients and internal users. Responsible for understanding complex Line of Business applications end to end, their usage, interdependencies and complexities. What will this person do? Collaborate with IT, business stakeholders and end users to holistically design and own support for the Line of Business applications. Proactively look for ways to improve uptime, alerting, and efficiency of systems. Provide high-level escalation support to colleagues across the organization for applications and complex process implementation. Write and distribute communication relating to system outages, patch\upgrade notices, and new feature documentation. Coordinate across multiple departments on software patching and upgrades to ensure client success. Consult with department managers on high-level initiatives and\or application changes to ensure minimal business impact while still providing the best client experience possible. Work closely with Product teams to advance existing organization technologies through evaluation of new products and custom development on existing applications. Identify and recommend product customizations, enhancements, or work-around(s) to meet business requirements. Author all standard documentation as well as specifications for both functional and technical requirements. Design and build client IaaS systems to enable self-service of eDiscovery applications. Develop and sustain relationships with clients and third party vendors. Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.

Hiring, Associate Director Managed Review with following expertise. What will this person do? Monitor Managed Review India projects to establish priorities and ensure all client objectives are met. Ensure effective collaboration with our US and EMEA Managed Review, Client Services, and other delivery teams. Assist in ongoing assessment of revenue and service level metrics. Drive best practices within our Managed Review Working with our Managed Review leadership, create an organizational strategy for successful implementation of enterprise-level work. Participate in sales support and client relationship activities, including client pitches, business reviews, and coordination of onsite visits. Develop and maintain a high performing team, departmental processes, and recommendations on the infrastructure necessary to support service delivery and enable scalable growth. Provide vision, leadership, direction, and coaching to ensure continuous and successful employee development. Drive continual identification, development and implementation of delivery improvements focused on technology, people, and process. Manage our Managed Review India department, including 1:1s, performance reviews, reporting, administration, training, and mentorship, and providing continuous feedback. Perform other related duties as assigned. Bring your passion and together we will shine. It would also be great if you had the following: 8+ years of experience leading a large-scale managed document review delivery team. Bachelor's or Master's degree in law 8+ years of experience providing sales support or overseeing managed review client relationships (experience coordinating and leading client onsite meetings preferred) Experience overseeing delivery of managed review for complex financial services and pharmaceutical clients strongly preferred. Excellent eDiscovery subject-matter communication and exceptional customer service demeanor Experience with monitoring and analyzing productivity, utilization and financial metrics preferred. Ability to work effectively internally and with clients. Excellent organizational, planning, prioritization, and problem-solving skills Mindset to positively contribute to meeting financial targets and other Managed Revie KPIs Ability to multitask, prioritize and organize under pressure. Working knowledge of eDiscovery technology, including Relativity and other Review technologies

Role and responsibilities: Implement and supervise execution of review plans that meet both our standards and project specific requirements. Recommend and drive best practices in review as a trusted advisor to both internal and external stakeholders. Communicate directly with counsel, client, and review team on substance and progress of review. Assist in development of matter-specific review project plans that address review workflow strategy and optimal application of technology. Establish review quality control measures and manage document review teams to ensure adherence to our playbook, execution of throughput goals & quality deliverables. Collaborate with our teams, including AI experts and data project managers. Consult on technology efficiency drivers for redaction application and privilege logging. Provide client- and case-specific subject matter expertise. Provide feedback, training, and direction to Review Associates and Senior Associates while building cohesion within the team. Participate in process improvement initiatives and other related duties as assigned. Required skills and experience: 5+ years of experience as a document review manager with a review provider or law firm Bachelors or Masters degree in law Experience managing document review projects for complex financial services and pharmaceutical clients preferred. Experience managing non-litigation projects like data breach of contract extraction review projects a plus. Ability to lead and motivate diverse attorney teams in completion of review workflows while adhering to established accuracy targets, project timelines, and budget parameters. Self-motivated, with strong sense of ownership and commitment to client satisfaction Knowledge of litigation discovery process and objectives Strong written and oral communication skills suited to a client-facing role, careful attention to detail, and general technical aptitude. Ability to manage competing priorities and work independently or as part of a team. Proficiency as an end user in Relativity, Brainspace, Blackout or comparable platforms Experience establishing matter-tailored quality control measures and managing reviews across a variety of discovery matters.

Hiring, Service Desk Analyst/Senior SD Analyst Years of experience, 3 to 5 years for SDA and 6 to 10 Years of experience for Senior SDA POSITION SUMMARY The Service Desk Analyst will provide 24x7 global (US/UK/India) IT support for our hardware and software used in production, manage/deliver content and services to technology teams and other departments in the organization. PRIMARY RESPONSIBILITIES Provide Tier I/II support to end users with exceptional customer service skills. Answer, evaluate and prioritize service requests via chat, email and in person for users. Provides regular and timely updates to customers. Perform move/add/change tasks for desktop/laptop hardware and software systems. Meet SLA requirements for problem resolution. Log and track issues in our service management tools. Build/deploy, patch and support end user desktops, laptops, mobile devices, and other related equipment. Maintain accurate inventory of computer hardware and software assets related to the service desk function. Maintain key performance metrics related to Tier I/II support functions. Manage vendor repair and returns of defective equipment, as necessary. Maintain best practices on security for supported applications. Keep manager and other team members informed of trends, delays or complications that arise during the normal course of work. Collaborate with other IT team members as needed. Participate in creation and maintenance of IT standards and procedures. Participate in on call shift rotations periodically (including evenings and weekends). Perform other related duties as assigned. KNOWLEDGE, SKILLS, AND BEHAVIORS Demonstrated ability to build, maintain and support workstation images. Demonstrated ability to work with vendors to procure, inventory, repair, and manage computing assets. Experience managing remote desktop, Citrix/VMware View/Cloud PC environments. Ability to effectively collaborate within an IT team with shared responsibilities. Working/practical knowledge of IP networking principles Working/practical knowledge of Active Directory, Exchange, and SharePoint Willing to be on-call for occasional night and/or weekend support. Prefer Microsoft certifications commensurate with position. ITIL V3 certification desired Experience with Service Now QUALIFICATIONS B.S. in Computer Science or a related field. 3 to 10 years of previous service desk/end user support experience in a corporate environment. Hands-on experience servicing/troubleshooting desktops, laptops, printers, mobile devices, and other peripherals. Experience supporting Microsoft Office, Office 365 administration and other application software.